--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Dispute Rules Content Pack for Visa release notes for upgrades from Vancouver to Xanadu ================================================================================================ Combined Dispute Rules Content Pack for Visa release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ================================================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Dispute Rules Content Pack for Visa from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Dispute Rules Content Pack for Visa to Xanadu --------------------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__10} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Data model updates](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-visa&family=washingtondc&ft:locale=en-US) : Dispute questionnaire tables are available to support responses to the VROL questionnaire. [Decision tables](https://www.servicenow.com/docs/access?context=installed-with-card-operations&family=washingtondc&ft:locale=en-US) : Implemented decision tables to display the correct questionnaire form based on the selected dispute category and to determine the correct reason code. | | Xanadu | No updates for this release. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Dispute Rules Content Pack for Visa features. {#dfrn3-disputerulescontentpackforvisa-summary__entry__18} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Dispute case playbook](https://www.servicenow.com/docs/access?context=using-the-dispute-rules-content-pack-for-visa&family=washingtondc&ft:locale=en-US) : The dispute questionnaire now presents questions based on the selected dispute category. As the questionnaire is filled out, the questionnaire view displays new questions based on the answers provided. | | Xanadu | [Questionnaire and chargeback eligibility ruless](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Added new chargeback eligibility rules to reflect the latest dispute conditions from Visa. * Updated the dispute questionnaire to support the following reason codes: * 10.3 (Other fraud---card-present environment) * 13.1 (Merchandise/services not received) * 13.5 (Misrepresentation) [Visa Resolve Online (VROL) 24.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : * Updated chargeback reason codes and dispute questionnaire with VROL's latest release revision 24.2. * Updated 12.1 chargeback rules to 11.3. [Visa Resolve Online (VROL) 25.2 revision Alignment](https://www.servicenow.com/docs/access?context=reason-codes-supported-in-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : The chargeback eligibility rule under the 12.6 reason code that validates Is the other transaction paid by other means? == N has been removed, [Updated references in Card Operations tables](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-visa&family=xanadu&ft:locale=en-US) : Updated references from the old questionnaire tables to the new intake tables in Card Operations. [Updated data model](https://www.servicenow.com/docs/access?context=dispute-data-model&family=xanadu&ft:locale=en-US) : * Enhanced Dispute Rules Content Pack for Visa to support the updated chargeback eligibility conditions and the fields used for validating disputed transactions. * Moved the following tables as generic intake tables, from Dispute Rules Content Pack for Visa \[sn_bom_visa_cp\] to Financial Services Card Operations \[sn_bom_credit_card\]: * Visa Dispute Intake \[sn_bom_visa_cp_visa_dispute_questionnaire\] → Dispute Intake \[sn_bom_credit_card_dispute_intake\] * Visa Dispute Cardholder Intake \[sn_bom_visa_cp_visa_dispute_cardholder_intake\] → Cardholder Dispute Intake \[sn_bom_credit_card_cardholder_dispute_intake\] Note: These tables have been moved only for new customers, but they are still available in the Dispute Rules Content Pack for Visa for existing customers. | [ ] Removed ------- Between your current release family and Xanadu, some Dispute Rules Content Pack for Visa features or functionality were removed. {#dfrn3-disputerulescontentpackforvisa-summary__entry__26} | Release | Release notes | |---------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * The VROL questionnaire decision tree has been removed. We have introduced the Visa Dispute Questionnaire \[sn_bom_visa_cp_visa_dispute_questionnaire\] table to reflect the format of the VROL questionnaire more accurately. Refer to [Components installed with the Dispute Rules Content Pack for Visa plugin](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-visa&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Dispute Rules Content Pack for Visa features or functionality were deprecated. {#dfrn3-disputerulescontentpackforvisa-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Dispute Rules Content Pack for Visa. {#dfrn3-disputerulescontentpackforvisa-summary__entry__42} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Dispute Rules Content Pack for Visa, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackforvisa-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Dispute Rules Content Pack for Visa we have noted them here. {#dfrn3-disputerulescontentpackforvisa-summary__entry__82} | Release | Release notes | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * Update the dispute questionnaire data model by including questionnaire tables. This new structure more accurately reflects the structure and format of VROL (Visa Resolve Online). * Refine chargeback eligibility rules to apply to all regions in addition to the US. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Optimize the chargeback process by identifying eligibility immediately, prior to submitting the dispute to the card payment network. * Avoid penalties by identifying ineligible transactions that are based on the reason code and transaction data. See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&family=xanadu&ft:locale=en-US) for more information. | [ ]