--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Now Assist for HR Service Delivery (HRSD) release notes for upgrades from Vancouver to Xanadu ====================================================================================================== Combined Now Assist for HR Service Delivery (HRSD) release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ======================================================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Now Assist for HR Service Delivery (HRSD) from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Now Assist for HR Service Delivery (HRSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Now Assist for HR Service Delivery (HRSD) to Xanadu --------------------------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Now Assist for HR Service Delivery (HRSD). {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__10} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Generate the resolution notes](https://www.servicenow.com/docs/access?context=now-assist-hrsd-res-note&family=washingtondc&ft:locale=en-US) : * Generate and update the case resolution notes through generative AI. The resolution notes provide a summary of the steps that were taken to resolve the case. * Require your agents to write a minimum of 200 words on the case so that generative AI generates the resolution notes automatically. [Summarize the chat history](https://www.servicenow.com/docs/access?context=now-assist-hrsd-chat&family=washingtondc&ft:locale=en-US) : Pre-populate the information in the Short Description and Description fields through generative AI when your agent creates a case during a chat interaction. [Summarize actions while transferring an HR case](https://www.servicenow.com/docs/access?context=tcase-now-assist-hr&family=washingtondc&ft:locale=en-US) : Transfer an HR case to another agent or assignment group by summarizing the actions until hand off. For example, your agent can transfer the case to another agent if the case is incorrectly assigned or needs troubleshooting by another agent or assignment group. [Submit an HR request with Gen AI Virtual Agent](https://www.servicenow.com/docs/access?context=use-genai-hrsd&family=washingtondc&ft:locale=en-US) : Enable your requesters to have a streamlined, conversational experience that is based on generative AI as they submit a catalog item request in Virtual Agent. By offering this generative AI experience, your organization can increase self-service and reduce your operating costs. | | Xanadu | No updates for this release. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Now Assist for HR Service Delivery (HRSD) features. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Now Assist for HR Service Delivery (HRSD) features or functionality were removed. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Now Assist for HR Service Delivery (HRSD) features or functionality were deprecated. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Now Assist for HR Service Delivery (HRSD). {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__42} | Release | Release notes | |---------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Install Now Assist for HRSD by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=washingtondc&ft:locale=en-US). | | Xanadu | No updates for this release. | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Now Assist for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Now Assist for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Now Assist for HR Service Delivery (HRSD), such as specific requirements or compliance levels. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Now Assist for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Now Assist for HR Service Delivery (HRSD) we have noted them here. {#dfrn3-nowassistforhrservicedeliveryhrsd-summary__entry__82} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | Enable your agents to provide higher levels of service to their customers by using the generative AI skills and capabilities that are offered by Now Assist for HRSD. See [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | No updates for this release. | [ ]