--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Individual Life Claims release notes for upgrades from Vancouver to Xanadu =================================================================================== Combined Individual Life Claims release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ==================================================================================================== * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Consolidated page of all release notes for Individual Life Claims from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Individual Life Claims release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Individual Life Claims to Xanadu -------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-individuallifeclaims-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__10} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Individual Life Claims application](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) : Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims. [Claims data model](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=xanadu&ft:locale=en-US) : Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on. [Customized playbook experience for FNOL](https://www.servicenow.com/docs/access?context=create-an-individual-life-claim-case&family=xanadu&ft:locale=en-US) : Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process. [New adjuster workspace](https://www.servicenow.com/docs/access?context=individual-life-claim-adjuster-tasks&family=xanadu&ft:locale=en-US) : Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace. [Death benefit workflow](https://www.servicenow.com/docs/access?context=individual-life-claims-workflows&family=xanadu&ft:locale=en-US) : Use the included death benefit claim workflow as an example to start building your own workflow. [Approval engine for reserves and payments](https://www.servicenow.com/docs/access?context=approve-reserve-or-payment-amount&family=xanadu&ft:locale=en-US) : Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit. | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Individual Life Claims features. {#dfrn3-individuallifeclaims-summary__entry__18} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Removed ------- Between your current release family and Xanadu, some Individual Life Claims features or functionality were removed. {#dfrn3-individuallifeclaims-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Individual Life Claims features or functionality were deprecated. {#dfrn3-individuallifeclaims-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Individual Life Claims. {#dfrn3-individuallifeclaims-summary__entry__42} | Release | Release notes | |---------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Individual Life Claims, such as specific requirements or compliance levels. {#dfrn3-individuallifeclaims-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Individual Life Claims we have noted them here. {#dfrn3-individuallifeclaims-summary__entry__82} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | * Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers. * Enable your claim specialists to handle multiple policies within a claim case. * Use a customized playbook and workspace for various claim-related roles. * Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure. See [Individual Life Claims](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&family=xanadu&ft:locale=en-US) for more information. | [ ]