--- sourceDocument: xanadu Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-vancouver-xanadu Release : - yokohama ft:locale : - en-US ft:publication_title : - xanadu Combined Product Files ft:clusterId : - delta3xv bundleId : - delta3xv --- Combined Financial Services Operations Integration with Visa release notes for upgrades from Vancouver to Xanadu ================================================================================================================ Combined Financial Services Operations Integration with Visa release notes for upgrades from Vancouver to Xanadu {#ariaid-title1} ================================================================================================================================= * Release version: Yokohama * * Updated January 30, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Consolidated page of all release notes for Financial Services Operations Integration with Visa from Vancouver to Xanadu. How to use this page -------------------- To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." Important information for upgrading Financial Services Operations Integration with Visa to Xanadu ------------------------------------------------------------------------------------------------- Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] New features ------------ Between your current release family and Xanadu, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__10} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | [Create a dispute case in the VROL system](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Execute the Create Case From Transaction subflow to generate a dispute case in the Visa Resolve Online (VROL) system. [Initiate a dispute case from Transaction Inquiry (TI) or an existing case](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Execute the Initiate Dispute from Transaction or Case subflow to start creating a dispute case in the VROL system, either from a Transaction Inquiry (TI) or an existing case. [Allow VROL users to Submit or Save Dispute Questionnaires](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Execute the Submit Dispute Questionnaire subflow to submit or save dispute questionnaires for specific disputes in the VROL system. [Retrieve associated transaction list](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Execute the Look up Associated Transactions subflow to retrieve the related transactions associated with the disputed transaction. [Select associated transactions](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Use the Select Associated Transactions subflow to associate the disputed transaction with the retrieved related transactions. [Change dispute status](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Utilize the Change Dispute Status subflow to modify the status of a dispute. [Submit transaction inquiry](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=washingtondc&ft:locale=en-US) : Use the Submit Transaction Inquiry subflow, which allows users to search for transactions using specific criteria. This subflow contains sensitive information in the request and response body. To ensure seamless integration, users must have a tokenization solution. | | Xanadu | [Updated subflows for Visa Resolve Online (VROL) 24.2 revision](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=xanadu&ft:locale=en-US) : Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision: * Look up Case Details * Submit Fraud Report * Update Case Resolution Status | [ ] Changes ------- Between your current release family and Xanadu, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__18} | Release | Release notes | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit dispute questionnaire * Submit fraud report | [ ] Removed ------- Between your current release family and Xanadu, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Deprecations ------------ Between your current release family and Xanadu, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__34} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Activation information ---------------------- Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__42} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | [ ] Additional requirements ----------------------- If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Browser requirements -------------------- If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__58} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Accessibility information ------------------------- Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__66} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Localization information ------------------------ If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__74} | Release | Release notes | |---------------|------------------------------| | Vancouver | No updates for this release. | | Washington DC | No updates for this release. | | Xanadu | No updates for this release. | [ ] Highlight information --------------------- If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__82} | Release | Release notes | |---------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Vancouver | No updates for this release. | | Washington DC | * Leverage the integration layer with subflows to seamlessly use the Visa spokes. * Minimize the workload for dispute agents and enhance overall efficiency. * Effectively manage the entire card dispute process from beginning to end. See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=washingtondc&ft:locale=en-US) for more information. | | Xanadu | * Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more. * Utilize data model elements to capture and store information used in subflows for seamless integration. See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=xanadu&ft:locale=en-US) for more information. | [ ]