Now Assist for Creator

  • Release version: Yokohama
  • Updated April 21, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Creator

    Now Assist for Creator is a ServiceNow AI Platform product that enhances development efficiency through generative AI skills. It offers a variety of AI-powered capabilities designed to streamline app creation, workflow automation, and testing within ServiceNow environments.

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    Key Features

    • App Generation: Automatically create simplified applications including tables, user experiences, and roles based on text prompts.
    • App Summary Generation: Generate concise explanations of what an app does using generative AI.
    • Catalog Item Generation: Create catalog items efficiently from text inputs.
    • Code Generation: Obtain AI-generated scripts and code snippets quickly from text or existing code prompts.
    • Flow Generation and Recommendations: Build multi-step flows and receive AI-driven suggestions for next steps in workflows.
    • Flow Summarization: Summarize flows or subflows to understand their purpose and function.
    • Playbook Generation: Develop playbook outlines from textual directions to guide processes.
    • Process Mining: Analyze work notes to identify inefficiencies and causes of work reassignment.
    • RPA Bot Generation: Create robotic process automation (RPA) bots and automation logic from text instructions with preview options.
    • Spoke Generation: Generate spokes from third-party API documentation snippets for integration purposes.
    • Test Generation: Automate test creation from simple descriptions using AI-powered tools.
    • UI Generation: Build user experiences by describing requirements in natural language.

    Availability and Restrictions

    Not all AI model providers or Now Assist features are available to all customers. Restrictions apply based on customer location, data center regions, and regulatory environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, and regulated markets. Customers should check ServiceNow Knowledge Base articles for the latest availability information and updates.

    Data Processing and Privacy

    Now Assist for Creator transfers customer data from individual ServiceNow instances to a centralized environment, which may reside in different geographic data centers or third-party clouds like Microsoft Azure. Data usage complies with ServiceNow’s internal policies and CORE Compliance Portal standards.

    ServiceNow collects inputs, outputs, edits, and skill usage metrics from this application to improve AI technologies. Customers have the option to opt-out of data collection as detailed in the Now Assist documentation.

    AI Limitations and Customer Responsibilities

    Because Now Assist utilizes evolving AI and machine learning technologies, outputs may not always be accurate, complete, or suitable for all use cases. Customers are responsible for evaluating AI-generated content for accuracy and appropriateness, including applying human oversight and not relying solely on AI for critical decisions. This is particularly important in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure.

    Users must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.

    Support and Troubleshooting

    Customers can access support resources including the ServiceNow Community, Known Error Portal, and Customer Service and Support for assistance with workflow automation and Now Assist-related issues.

    Now Assist for Creator includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.