---
sourceDocument: Yokohama Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/build-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Designing playbooks

# Designing playbooks {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.
There are many different ways that a Playbook Experience admin can customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:

* A configurable workspace,
* Service Portal,
* or the ServiceNow Mobile Platform.

{#playbook-experience-admins__ul_in1_zd1_f1c}

Once customized to your satisfaction, mobile playbooks must be embedded. For playbooks that in a configurable workspace or Service Portal page, there are no additional steps needed before end users can run your playbook.
* **[Customize the Playbook Experience](https://servicenow-prod.fluidtopics.net/r6pc61cBRXucDHMGhCdLdw)**   
  Customize the layout of your Playbook Experience with base system modular components, templates, and more via integrated UI Builder functionality.
* **[Playbooks in Service Portal](https://servicenow-prod.fluidtopics.net/BuPf5n_blYoIgUpVo1~ATA)**   
  Use playbooks to guide Service Portal users through your business processes.
* **[Configure a playbook for ServiceNow mobile](https://servicenow-prod.fluidtopics.net/Y8qZqHMSV3~C5oTSKSIipQ)**   
  Configuring a playbook for ServiceNow® mobile is exactly the same as in a configurable workspace, but with an additional step for embedding the playbook.
* **[Reflow for playbook components](https://servicenow-prod.fluidtopics.net/v1q9XioJMRDnJQ1uGXuBnQ#reflow-for-playbook-components)**   
  Apply reflow to out-of-the-box standalone and custom layout Playbook Experience components so that the UI adjusts when you resize your window or zoom.
* **[Playbook record generator](https://servicenow-prod.fluidtopics.net/SitO0Tge0wBT1jVXaA~Xxw)**   
  Use the playbook record generator to guide a user through the record creation process using a playbook experience.