Flow generation

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Flow Generation

    Flow generation in ServiceNow allows users to create flows or subflows from text descriptions using the Now Assist for Creator feature. This capability streamlines the flow creation process, making it more accessible and efficient.

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    Key Features

    • Now Assist for Creator: Activate this plugin to utilize flow generation capabilities.
    • AI and Machine Learning: The application employs AI to predict and generate flow structures based on user input, enhancing automation.
    • Data Processing: Understand that data may be transferred to centralized ServiceNow environments, potentially involving third-party services.

    Key Outcomes

    By leveraging flow generation, ServiceNow customers can expect:

    • Increased efficiency in flow creation from simple text prompts.
    • Ongoing improvements to ServiceNow technologies through data collected from user interactions.
    • Flexibility to opt out of data collection should users desire.

    It is important for users to evaluate the AI-generated outputs critically, ensuring they are appropriate for their specific use cases, especially in sensitive areas like healthcare or finance. Customers should also stay informed about feature availability, as some functions may vary by region and customer status.

    Use Now Assist for Creator to create a flow or subflow from a text description.

    This video demonstrates creating a flow from a text description.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.