---
sourceDocument: Yokohama Build workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/build-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Show Knowledge Article activity

# Show Knowledge Article activity {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Show Knowledge Article activity

The Show Knowledge Article activity in ServiceNow enables you to display a knowledge article directly to end users as part of a playbook.
This activity is designed to integrate knowledge sharing seamlessly into workflows, helping users access relevant information at the right time.
It is available as a common activity and can be added to playbooks by users with theadmin,playbook.admin, orpdauthorroles.
Show full answer Show less  

## Inputs

When configuring this activity, you provide several key inputs through the activity properties panel:

* **Label**: Title shown on the activity and playbook card for identification.
* **Description**: Information describing the activity's purpose or outcome.
* **Run condition**: Conditions that determine whether the activity runs, leveraging data from prior activities.
* **Start Rule**: Defines when the stage or activity begins, such as when the process starts, after certain stages or activities finish, or when a stage starts.
* **Start with delay**: Optionally delay the activity or stage execution by a specified time.
* **Title**: The heading displayed to end users when the knowledge article is shown.
* **Knowledge Article**: Reference to the specific knowledge article to display to end users.
* **Wait for user input**: Option to pause the playbook until the user manually completes or skips the activity; editable only by playbook.admin role.

Advanced inputs allow you to assign the activity to a specific group or user responsible for task completion, enhancing task management within the playbook.

## Outputs

The activity produces outputs that can be used by subsequent activities in the playbook. Notably, it outputs a reference to the associated task record, enabling data flow and tracking throughout the playbook.

## Practical Benefits for ServiceNow Customers

* Integrate knowledge articles directly into workflows to improve user guidance and reduce resolution times.
* Control activity execution with flexible start conditions and delays for precise process orchestration.
* Pause playbooks to wait for user acknowledgment or input, ensuring user engagement before proceeding.
* Assign responsibility clearly to groups or users for accountability and efficient task management.
* Leverage activity outputs to create dynamic, data-driven playbooks that respond to user actions and outcomes.  
Display a knowledge article to end users.

## Roles and availability {#show-knowledge-article-activity__section_pwq_rb5_kcb}

This activity is available as a common activity. Users with the admin, playbook.admin, or pd_author can add this activity to a playbook.

## Inputs {#show-knowledge-article-activity__section_yb4_zq3_plb}

Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see [Dot-walking examples](https://www.servicenow.com/docs/access?context=dot-walking-examples&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). {#show-knowledge-article-activity__table_ajt_sr3_plb__entry__3}{#show-knowledge-article-activity__wait-process}

| Input | Type | Description |
|-|-|-|
| Label | String | Title to display as activity and playbook card. |
| Description | String | Information to display about activity usage or outcome. |
| Run condition | Condition Builder | Conditions that must be met to run an activity or stage. You can use data from prior activities to build conditions. Note: Show additional options to see this field. |
| Start Rule | Choice | Under ScheduleStart Rule, select a start rule for when your stage should start running: * When process starts: Your stage starts running as soon as the playbook starts. * After specific stages: Your stage starts running after specified stage(s) have finished running. {#show-knowledge-article-activity__ul_f4z_nq1_ppb}Under Schedule \> Start Rule, select a start rule for when your activity should start running: <!-- --> * When stage starts: Your activity starts running as soon as its stage starts running. Your stage starts running when your playbook is triggered. * After specific activities: Your activity starts running after specified activities have finished running. {#show-knowledge-article-activity__ul_zzc_3ls_m1c} |
| Start with delay | True/False | Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the [Start with delay input properties](https://servicenow-prod.fluidtopics.net/ZO5_TxRewwK7XqnX5otC7A "Specify a duration of time to wait before running an activity or a stage whose start rule and conditions have been met. Give users time to act during automated playbooks. Give users time to wait for a specific date and time to complete actions."). Note: Show additional options to see this field. |
| Title | String | Title displayed to end users. |
| Knowledge Article | Reference.Knowledge \[kb_knowledge\] | Knowledge article displayed to end users. |
| Wait for user input | Choice | Option to pause the playbook until the end user manually completes or skips the activity. Only users with the playbook.admin role can edit this field. By default, the activity waits for user action or data before it completes. |
[ ]

{#show-knowledge-article-activity__table_ajt_sr3_plb}

## Advanced inputs {#show-knowledge-article-activity__section_bgh_1r3_plb}

After configuring the required inputs for your activity, you can also choose to configure additional inputs. In the side panel, select Show additional options to display these advanced inputs. For more information, see [Activity experience](https://servicenow-prod.fluidtopics.net/r014Lhz_11xoMRZZRHOzcA#activity-definitions__activity-experience). {#show-knowledge-article-activity__table_cjj_sr3_plb__entry__3}

| Input | Type | Description |
|-|-|-|
| Assignment Group | Reference.Group \[sys_user_group\] | Group responsible for completing the task associated with the activity. Note: Show additional options to see this field. |
| Assigned To | Reference.User \[sys_user\] | User responsible for completing the task associated with the activity. Note: Show additional options to see this field. |
[ ]

{#show-knowledge-article-activity__table_cjj_sr3_plb}

## Outputs {#show-knowledge-article-activity__section_unx_fr3_plb}

These outputs can provide data to other activities in your playbook. You can access this data as activity inputs when you configure your activity: {#show-knowledge-article-activity__table_mv2_rr3_plb__entry__3}

| Output | Type | Description |
|-|-|-|
| Record | Reference.Task\[task\] | Reference to the record associated with the activity. |
[ ]

{#show-knowledge-article-activity__table_mv2_rr3_plb}

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