--- sourceDocument: Yokohama Build workflows sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/build-workflows Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Playbook generation # Playbook generation {#ariaid-title1} Release version: Yokohama Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Playbook generation Playbook generation, available in the ServiceNow Otto for Creator application, leverages Now Assist to create playbooks from text directions or images. This capability is useful for quickly building structured playbook outlines, such as those for managing customer support cases, enabling faster and more efficient workflow creation. Show full answer Show less Note that some Now Assist features may be unavailable in certain restricted environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted instances. Customers should verify feature availability based on their environment. ## Key Features * **Playbook Assist Skills:** Enable these skills within the Otto for Creator application to start generating playbooks faster. * **Text or Image Input:** Generate playbooks by providing either textual directions or images, allowing flexible input methods. * **AI-Generated Recommendations:** Receive placeholder activity suggestions based on activity names and descriptions, helping to streamline playbook creation. * **Playbook Assist Reference:** Access detailed documentation on configuration properties, roles, and other relevant settings to support setup and customization. ## Important Considerations * **AI Limitations:** The AI-driven functionality may not always produce fully accurate or appropriate outputs. Customers should thoroughly test and supervise AI-generated playbooks before deployment, especially in critical domains such as healthcare, finance, or security. * **Data Processing and Collection:** Data input into the application is transferred to centralized ServiceNow environments, possibly hosted on third-party cloud providers like Microsoft Azure, and used to improve ServiceNow AI technologies. Customers have the option to opt out of data collection if desired. * **Compliance and Policies:** Use of Playbook Assist must comply with ServiceNow's AI Acceptable Use Policy and internal data handling practices, ensuring responsible and secure AI usage. ## Getting Support Customers can utilize the ServiceNow Community, Known Error Portal, and Customer Service and Support channels for troubleshooting and assistance related to Playbook generation and Now Assist features. Use Now Assist to generate playbooks from text directions or images. For example, you can enter directions to generate a playbook outline for managing customer support cases. Playbook Assist is part of the ServiceNow Otto for Creator application. ## Get started {#playbook-assist-landing__section_ib4_kgc_r1c} |-|-|-| | [ExploreLearn about Playbook generation](https://servicenow-prod.fluidtopics.net/_j3nr9JZJ3oRKLqJr2JtSA "Use Now Assist to generate playbooks from text directions or images. For example, you can enter directions to generate a playbook outline for managing customer support cases. Playbook Assist is part of the ServiceNow Otto for Creator application.") | [ConfigureSet up Playbook generation](https://servicenow-prod.fluidtopics.net/qkdkA6FX0UlCpNt5jRCKHw "Turn on the ServiceNow Otto for Creator playbook generation skill to use generative AI to create playbook outlines.") | [Generate playbooksGenerate playbook outlines with placeholder activities](https://servicenow-prod.fluidtopics.net/aG14jVIq363Y4Qj0aiDxcg "Generate a playbook with Now Assist by providing text directions or image.") | [ ] {#playbook-assist-landing__table_jb4_kgc_r1c} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. ## Troubleshoot and get help {#playbook-assist-landing__section_ob4_kgc_r1c} * [ServiceNow Community](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#playbook-assist-landing__ul_pb4_kgc_r1c} ## AI limitations {#playbook-assist-landing__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#playbook-assist-landing__p_kv2_nfg_h1c} ## Data processing {#playbook-assist-landing__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#playbook-assist-landing__p_lv2_nfg_h1c} ## Data collection {#playbook-assist-landing__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). * **[Exploring Now Assist for Playbooks](https://servicenow-prod.fluidtopics.net/_j3nr9JZJ3oRKLqJr2JtSA)** Use Now Assist to generate playbooks from text directions or images. For example, you can enter directions to generate a playbook outline for managing customer support cases. Playbook Assist is part of the ServiceNow Otto for Creator application. * **[Configuring Playbook Assist](https://servicenow-prod.fluidtopics.net/Ot4VI1uH550OEi37FsFLVA)** Enable Playbook Assist skills in the ServiceNow Otto for Creator application so that you can get started with building playbooks faster. * **[Generate a playbook](https://servicenow-prod.fluidtopics.net/aG14jVIq363Y4Qj0aiDxcg)** Generate a playbook with Now Assist by providing text directions or image. * **[Playbook recommendations](https://servicenow-prod.fluidtopics.net/DA7pO4QGD8eB5njqele~4w#playbook-recommendations)** Get AI-generated recommendations for placeholder activities. The system generates recommendations based on an activity's name and description. * **[Playbook Assist reference](https://servicenow-prod.fluidtopics.net/qFmImf3MoQX~J2lYE8_xMQ)** Reference topics provide additional information about configuration properties, roles, and more.