The feedback is a suggestion or input collected from various sources such as chats, customer meetings, emails, social media, and idea portal. For more information, see Feedback in Strategic Planning.

A standalone visual roadmap to start high-level planning of work from different units of the company. Free-form roadmaps provide you with the flexibility of planning and tracking work from different units of your company, such as work across multiple portfolios. For more details, see Free-form roadmaps.

Objectives that an organization sets for itself to accomplish their organizational plans. Goals are typically qualitative by nature. For more details, see Goals.

A planning perspective, which would be different for planning managers at different levels in an organization. Lenses enable you to create personalized portfolio plans through which you prioritize and align work with high-level initiatives and goals. For more details, see Lens.

A structure for a lens that is made up of entities. Lens entities represent different levels of planning for your company. You can build portfolio plans at one of these levels. The planning item types associated with the bottom entity of a lens represent the type of work that can be planned using portfolio plans. For more details, see Lens structure.

Type of work item that different planning organizations use. For example, enterprise-level planning can use Initiatives as planning items, whereas project-level planning can use Projects as planning items. Other examples of planning items are demands or scrum epics.

A custom plan per planning manager that is built using a lens. Portfolio plans enable planning managers to define goals, set targets for these goals, and then roadmap the work to ensure alignment between goals and the planned work. For more details, see Portfolio plans.

Prioritization helps review all the new and existing work for a portfolio plan, representing its backlog. Using the data points, portfolio managers can stack-rank the items and decide which items are to be prioritized over the others. For more details, see Prioritization in Strategic Planning.

A product idea is an improvement or solution created from gathered feedback.These product ideas are assessed for impact, prioritized, and developed to improve the user experience. For more information, see Product idea.

Qualitative targets are typically non-measurable but can be tracked whether the target has been achieved (i.e. Yes/No). For more details, see Qualitative targets.

A target created for a goal and is a numbers-based, countable, and measurable. For more details, see Targets.

A framework to prioritize and evaluate items by scoring each criterion. It helps teams assess and compare items based on four key criteria: Reach, Impact, Confidence, and Effort. For more details, see RICE.

A layout of the plans for upcoming projects or initiatives while aligning them with the business objectives. Each roadmap is a high-level block of work, prioritized by different planning personas such as enterprise project managers, portfolio managers, project managers, or others. For more details, see Roadmaps in Strategic Planning.

Roadmap milestones created at the roadmap level can help with tracking launch dates or key events during that roadmap's timeline. Roadmap milestone is a date signaling an event or deadline that the roadmap manager wants the users to be aware of. For more details, see Roadmap milestones.

The objectives of your organizational plans. Strategic priorities help you to achieve your goals over a designated time period.

A measure for a goal. A target can be qualitative or quantitative. For details, see Targets.

The breakdowns of a target. The target value of the main target is divided into smaller periods (for example, Monthly) to focus on that specific breakdown target to easily achieve the main target. For more details, see Target breakdowns.

A configuration for a target to auto-update the actual value of the target, so that the progress of the target and its goal are auto-updated. Any table or a combination of tables (for example, benefit plans, cost plans, surveys, incidents, and PA indicators) on the ServiceNow AI Platform® can be configured as a target source. For more details, see Target sources.

A framework to sequence items for maximum benefit, particularly useful where frequent re-prioritization is a driver of economic value. This score is based on the relative cost of delay and relative job duration, business value, time criticality, risk reduction, and job size. For more details, see WSJF.