Virtual Agent for PPM

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • ServiceNow® Virtual Agent for PPM enables project managers to get quick answers to business-related queries by interacting with a virtual agent through various messaging services.

    Virtual Agent for PPM helps project managers view business-related information quickly in a single step rather than having to navigate through various lists. For example, you can get the list of all your project tasks that are overdue.

    The base system provides the following predefined Virtual Agent topics (chatbot conversations):
    • Project and Task status
      • All active projects
      • Projects with status red
      • Projects ending next week and % complete less than 60%
      • Overdue milestones/ key milestones
      • Overdue tasks
      • Delayed tasks
    • Resources
      • Resource plans with actual hours greater than allocated hours
      • Unallocated resource plans starting next week
      • Unallocated resource plans with requested extension
    • Financials
      • My active projects
      • Projects with EAC greater than planned cost
      • Projects with EAC greater than budget
    • RIDAC (Risk, Issue, Decision, Action, and Request Changes)
      • Absolute and high probability risks due this week
      • Critical and high priority issues due this week
      • Critical and high priority action items due this week
    • Data quality
      • Projects without business case
      • Projects without strategy
      • Projects without program or portfolio

    A topic defines the dialog between the Virtual Agent (chat support bot) and user, which enables you to gather information for a specific business need. For more information, see Virtual Agent.

    Integration with messaging applications

    You can run Virtual Agent bot conversations for PPM using third-party messaging applications like Slack or Microsoft Teams.

    Use the Virtual Agent integration app to configure the messaging apps for your instance.

    For more information, see Virtual Agent integration with messaging apps.

    For more information on integrating with Slack or Microsoft Teams, see Setting up Virtual Agent notifications.