Add decisions for a demand

Freigeben Version: Australia

Aktualisiert 12. März 2026

1 Minute Lesedauer

As a demand manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a demand in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change.

Vorbereitungen

Role required: it_demand_manager

Prozedur

Navigate to All > Demand > Demands > All.
Select the demand to which you want to add a decision.
From the Decisions related list, select New.
On the Decision form, fill in the fields.
For a description of the field names, see Decision form.
Wahlweise: Search in the knowledge base for any article related to the decision.
1. Select the search knowledge icon ().
2. If you find relevant articles, select the title of an article to view its content.
3. If you want to include the content of the article in the issue, select Attach to Decision.
  The article content is copied in to the Description field of the Decision form. You can modify the text if necessary.
Select Submit.

Nächste Maßnahme

Convert a decision to an action or request change and close the decision. For more information, see Convert one RIDAC (Risk, Issue, Decision, Action, and Request Change) record to another for a demand.
Associate the decision with your existing issues and risks so you can track dependencies and recognize trends for the future. For more information, see Associate existing RIDAC (risks, issues, actions, decisions, and request changes) records for a demand.