Enable conversational demand creation using Now Assist in Virtual Agent

Freigeben Version: Australia

Aktualisiert 12. März 2026

1 Minute Lesedauer

Activate the required skills and learn about required configuration to enable creating a demand through Agent assist in Virtual Agent using the conversational experience.

Vorbereitungen

Role required: admin

Prozedur

Navigate to All > Now Assist Admin > Skills.
Select the Platform category.
On the Now Assist Multi-Turn Catalog Ordering skill card, select Turn on.

Nächste Maßnahme

Ensure that AI Search is installed and provisioned for your instance. Navigate to All > AI Search > AI Search Status
Set up Now Assist in Virtual Agent. See Configuring assistants overview.
You can add or modify the question prompts to be asked by Agent assist in Virtual Agent while creating a demand for the user. See Configure the questions for demand creation in Now Assist for Strategic Portfolio Management (SPM).