SAM Maturity Assessment

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 3 Minuten Lesedauer

    • The ServiceNow Software Asset Management (SAM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with SAM.This accelerator assesses your current Software Asset Management (SAM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator overview

    The Software Asset Management application systematically tracks, evaluates, and manages software licenses, compliance, and optimization.

    Software Asset Management Maturity Assessment provides Impact customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance SAM. The assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects. Additionally, it helps to create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    See for additional information about SAM.

    Software Assessment Management (SAM) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business.

    By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Hinweis:
    This Accelerator is available for Impact Advanced and Total packages.
    Hinweis:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What you get

    SAM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    SAM Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built SAM Maturity Assessment Questionnaire that asks them to grade targeted statements that assess gaps and opportunities with your SAM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that will help you understand how to best maximize your SAM product investment
    SAM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from our SAM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for SAM
    • The “top five recommendations” grounded in ServiceNow leading practices
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the SAM Maturity Assessment report
    • Review the SAM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 1 hour)
    • Opportunity for Q&A related to the SAM Maturity Assessment
    • Provide additional guidance on leading practices, as needed

    Requested customer resources

    Tabelle : 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Tabelle : 2. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of assessment participants
    • Ensures completion of the assessment by participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information/Access

    We request that the SAM Maturity questionnaire is completed by the customer virtually at least two weeks prior to the customer readout session.

    Exclusions

    • ServiceNow resources aren't responsible for the execution of the provided plan.

    • This Impact Accelerator does not include a technical review of SAM.

    • ServiceNow is not responsible for implementing the recommendations made based on the SAM Maturity Assessment.