---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Value Management Data Collection Content Pack for ITSM

# Impact Value Management Data Collection Content Pack for ITSM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install and configure the Data Collection Content Pack for ITSM.

Perform the steps in the following order:

1. [Install the Data Collection Pack for ITSM](https://servicenow-prod.fluidtopics.net/NU64TcxtRmAbiCOpXWy9mQ "To enable the Data Collection Pack, you must activate Data Collection jobs.")
2. [Configure Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/g_fhU17GS3i1Z_CuK~5YaQ "Configure Data Collection for ITSM.")
3. [Activate Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/hhS6n0xTcEtKR1SSZCG7mA "Activate the Data Collection Pack for ITSM after you enable and configure it.")
4. [Review ITSM artifacts](https://servicenow-prod.fluidtopics.net/cxQaanUjvn6HxFMVvNillw "The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.")

{#data-collection-itsm__ol_kyv_21c_tdc}

You can also modify the configuration at any point, and maintain customizations when you are ready to upgrade. For more information, see [Modifying the Data Collection configuration](https://servicenow-prod.fluidtopics.net/trOVNMmsbtB1EkU5SlF14Q "You can make changes to the Data Collection configuration to align with your organization's needs.") and [Upgrading the Data Collection Content Pack](https://servicenow-prod.fluidtopics.net/~9nLQhNGFEzW5aD1lFQR1g "When you upgrade the Data Collection Content Pack, you must account for any customizations you've made.").