---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Adopt AI Governance

# Adopt AI Governance {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This accelerator guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).

## Accelerator Overview {#adopt-ai-governance__accelerator-overview}

Adopt AI Governance builds on the Foundations of AI Governance accelerator by providing Impact customers with ready-made AIMS materials and collaborating with them to tailor these assets to their specific requirements. This
offering focuses on helping customers make AI governance practices operational, in alignment with ISO/IEC 42001, removing common barriers to compliance through expert guidance. By the end of the engagement, customers have a
customized, actionable governance framework to help them successfully adopt AI governance.
Hinweis:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## Pre-requisites {#adopt-ai-governance__prerequisites}

* Customer has identified the necessary stakeholders who can discuss AI governance with confidence.
* Customer has a solid understanding of foundational AI governance concepts and vocabulary.

## What You Get {#adopt-ai-governance__what-you-get}

Internal Kickoff Session (up to 30 minutes)
:
    * Meet stakeholders
    * Outline key roles and responsibilities
    * Walk through the order of events
    * Align on expectations and address questions

Introductory Customer Coaching Session (up to 1 hour)
:
    * Vocabulary review
    * Overview of AIMS purpose
    * Discussion of foundational principles
    * Orientation on ready-made documentation

Customer Coaching Sessions (up to 5 hours of sessions)
:
    * Answer questions
    * Support document modifications
    * Provide guidance and insights

Wrap-up Session (up to 30 minutes)
:
    * Review actions taken
    * Provide resources for additional information going forward
    * Sneak peek at Audit AI Governance -- the next offering in the Impact AI Governance Accelerator series

## Requested Customer Resources {#adopt-ai-governance__requested-customer-resources}

{#adopt-ai-governance__requested-customer-resources__entry__4}

| Customer Resource | Responsibilities | Required | Recommended |
|-|-|:-:|:-:|
| AI COE / Stewards | * Gain insight into AI Management Systems. * Provide insight into and audit learnings and decisions against existing AI practice. * Adopt learnings into existing processes. | ✓ |   |
| Platform Owners | * Gain insight into AI Management Systems. * Provide insight into and audit learnings and decisions against existing AI practices. * Ensure that all essential AI stakeholders are involved. | ✓ |   |
| Internal Stakeholders | * Gain insight into AI Management Systems. * Provide insight into pain points at a more granular level. * Provide insight into principles. * Assist in use case selection. * Identify qualified resources to carry out activities. | ✓ |   |
| Partner Stakeholders | * Gain insight into AI Management Systems. * Provide insight into pain points at a more granular level. * Provide insight into principles. * Assist in use case selection. |   | ✓ |
[Tabelle : 1. Customer resource and responsibilities]

## Requested Information/Access {#adopt-ai-governance__requested-information-access}

1. Organization \& scope
   1. Business context and objectives for AI (where value/risk are concentrated), geographies served, regulated markets.
   2. Desired initial AIMS scope (org units, products, services) and any out-of-scope areas.
   3. Existing management systems/certifications (e.g., ISO 27001/27701, SOC 2, QMS) we can align to.
2. Governance \& people
   1. Executive sponsor, product owners, risk/compliance, privacy, security, legal, data science/ML, IT ops---names and roles (RACI if you have one).
   2. Existing committees/charters (ethics board, model risk committee), decision rights, and escalation paths.
3. Stakeholders \& expectations
   1. Internal/external stakeholders (customers, regulators, employees, impacted communities) and their top expectations/concerns.
   2. Any trust/safety commitments already made publicly or contractually.
4. Risk \& compliance posture
   1. Applicable laws/regimes you care about (e.g., sectoral rules, state privacy laws, EU AI Act mapping if relevant) and current gap analyses.
   2. Known AI incidents/near misses, complaints, or audit findings; current risk taxonomy and appetite/tolerances.
   3. Frameworks already in play (ISO 31000, ISO/IEC 23894, NIST AI RMF).

## Exclusions {#adopt-ai-governance__exclusions}

ServiceNow is not responsible for nor guaranteeing any strategic outcomes from this engagement.