---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# CSDM Data Modeling

# CSDM Data Modeling {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This accelerator provides a demonstration of the possibilities and capabilities of CSDM Data Modeling.

## Accelerator Overview {#csdm-data-modeling__section_accelerator_overview}

CSDM Data Modeling helps Impact customers build a solid understanding of the ServiceNow platform data model (CSDM) and teaches them how to properly model their data, so it aligns with the framework's standardized structure. By learning how to map and relate their information
correctly, customers gain clearer service visibility, stronger governance, and a more scalable foundation for future platform capabilities. This offering also provides key resources and leading practices to get started with modeling
your data to align to the ServiceNow platform successfully.
Hinweis:  
This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.

## Prerequisites {#csdm-data-modeling__section_prerequisites}

Customers are strongly encouraged to complete [Jumpstart Your CSDM: Foundation](https://servicenow-prod.fluidtopics.net/aYp87fcLr_CpRv8h99v3Bg "The Jumpstart Your Common Service Data Model (CSDM): Foundation Accelerator provides an overview and breakdown of the CSDM with a focus on Foundation data."), [TuneUp Your CMDB](https://servicenow-prod.fluidtopics.net/ZJmUJ9O4vsM_6gbqu55a4w "The TuneUp Your Configuration Management Database (CMDB) Accelerator provides insight and guidance to improve CMDB health."), and [CSDM Maturity Assessment](https://servicenow-prod.fluidtopics.net/f6_0P~YyHZTPuA_vKi_6lA "This accelerator provides insight into your current alignment to the Common Service Data Model (CSDM) within ServiceNow and related people, process and governance maturity, providing targeted recommendations on the next steps to unlock additional value from the platform.") prior to taking this accelerator to ensure foundational and configuration data population and an understanding of organizational maturity.

## What You Get {#csdm-data-modeling__section_what_you_get}

Preparation
:
    * A high-level manual review of your data related to CSDM
    * Scheduling of future sessions with your project team
    {#csdm-data-modeling__ul_preparation}

Customer Coaching Sessions
:
    * Introductory workshop covering high-level CSDM concepts to help customers get started
    * Additional data modeling sessions to cover 3-5 real world scenarios using customer data
    * Guidance on how to import and maintain CSDM aligned data
    * Optional design review or Q\&A session for CSDM models built based on the coaching provided
    {#csdm-data-modeling__ul_coaching}

Deliverables
:
    * Data Modeling Workbook -- used to gather your customer data and ready for import
    * Data Modeling Examples -- curated from customer input and used to help bring data concepts to life
    * Leading practice guides and resources
    {#csdm-data-modeling__ul_deliverables}

## Requested Customer Resources {#csdm-data-modeling__section_requested_customer_resources}

{#csdm-data-modeling__table_customer_resources__entry__4}

| Customer Resource | Responsibilities | Required | Recommended |
|:-|:-|:-:|:-:|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and actively involved in the overarching governance of the platform. | ✓ |   |
| ServiceNow and CMDB Administrator (s) | Responsible for configuring and maintaining the stability and usability of the ServiceNow platform and the CMDB by performing application maintenance, managing support for Cases related to ServiceNow applications and the CMDB, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ |   |
| Process Owner(s) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) and is accountable for the correct and complete definition of each of the processes implemented within the ServiceNow platform. | ✓ |   |
| Enterprise Architect(s) | Ensure an organization's technical strategy, aligns with the goals of the business focusing on technology and processes. Help guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. | ✓ |   |
| Application Owner(s) | Responsible for day-to-day facilitation of the Configuration process and ensure alignment to the ServiceNow CSDM data model. This primary objective of the role is to ensure change to the data in CMDB is controlled and to enable efficient resolution of integrity issues. | ✓ |   |
| Executive Sponsor(s) | Responsible for setting and communicating the vision of the ServiceNow Engagement within the rest of the enterprise. Participate in engagement governance and remove roadblocks to a successful implementation. |   | ✓ |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. |   | ✓ |
[Tabelle : 1. Customer resource and responsibilities]

{#csdm-data-modeling__table_customer_resources}