---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Using Impact

# Using Impact {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.

## Key features {#impact-in-app__section_ikf_5ft_rcc}

{#impact-in-app__table_vhm_dgl_ntb__entry__3}

|   | Menu | Details |
|:-:|-|-|
|   | [Navigating Impact](https://servicenow-prod.fluidtopics.net/2G6a8di0y6LiOM_6_WirVg "Use Impact to obtain new and updated features quickly. Leverage the home page for a personalized value guidance to get relevant and immediate access to the right content, at the right time.") | * Use the progression checklist to onboard your team. * Familiarize your team with the Impact Store App features by following the Guided Tour. * Interact with your Impact team. * Receive tailored recommendations for next steps. {#impact-in-app__ul_ppp_4td_fdc} |
|   | [Platform Health](https://servicenow-prod.fluidtopics.net/4bgN38NfHsYlnNHzVZEHQg "Use Impact Platform Health to track Tech Key Performance Indicators (KPIs) to show how closely you're aligned to ServiceNow technical leading practices, receive recommendations for improvement, and help you monitor your instance health.") | Use diagnostic tools that help you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​ |
|   | [Use the recommendations list](https://servicenow-prod.fluidtopics.net/Nwx79HTqJT5qLQx7hWW0Lg "Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting View Details.") | Use the recommendations full list to view the recommendations tailored for you. |
|   | [Initiatives and Accelerators](https://servicenow-prod.fluidtopics.net/a8nUkhkI3egnWhsS7iWwEw "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") | * [Initiatives catalog](https://servicenow.com/docs/csh?topicname=initiatives-catalog.html&version=latest): Actionable engagements and workstreams that support your digital transformation. * [Accelerator catalog](https://servicenow.com/docs/csh?topicname=accelerator-catalog.html&version=latest): Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it {#impact-in-app__ul_fkg_nxy_hbc} |
|   | [Product Adoption Roadmaps](https://servicenow-prod.fluidtopics.net/SIUG~dcAmD3f7WU3BJtcaQ "Product adoption roadmaps enable you to view a recommended implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation.") | View your capabilities and product adoption roadmaps for your ServiceNow instances: * See the applications, or capabilities, at your disposal for achieving your objectives. * View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation. {#impact-in-app__ul_xfr_hyr_r1c} |
|   | [Value management](https://servicenow-prod.fluidtopics.net/kD2SUu2Kr6Gc87ZgYozuqg "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle, inclusive of envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.") | Captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. |
|   |   | View your tier features across various accounts including used and unused accelerators, initiatives, instance observer users, developer support users, and active case breakdowns. |
[Tabelle : 1. Navigation menu options]

{#impact-in-app__table_vhm_dgl_ntb}  
Wichtig:  
In order to access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See [Manage Impact Delivery Instance users](https://servicenow-prod.fluidtopics.net/yUCJONr8kzL29qOKRy8K9Q "Impact admins can create, view, and manage their users with Impact User Management.") for additional information.