---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Benefits \& Usage

# Benefits \& Usage {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Impact Benefits \& Usage allows you to quickly access and review the powerful tools available in your Impact subscription.

## Impact benefits {#impact-features__section_pzb_gqy_t1c}

The Impact program has many benefits that are included with the subscription.
{#impact-features__table_c4m_mzz_ryb__entry__2}

| Benefit | Capabilities |
|-|-|
| Impact Core | * [Exploring Impact](https://servicenow-prod.fluidtopics.net/XG30k5ljRMbbAnhIBvgGSA "ServiceNow Impact personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and Impact.") * [Impact Squad](https://servicenow-prod.fluidtopics.net/79q2_GrnJWNghDjmQpRSuQ "Your Impact Squad is a team of on-demand experts who work with you to take on your teams unique transformation challenges.") * [Impact operating model](https://servicenow-prod.fluidtopics.net/GnGztC_OIqqqJge3ZyZJDg "The Impact operating model is a research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.") {#impact-features__ul_plj_ffy_txb} |
| Experts on Demand | * [Initiatives and Accelerators](https://servicenow-prod.fluidtopics.net/a8nUkhkI3egnWhsS7iWwEw "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") * Advisory sessions * Expert services discount {#impact-features__ul_c4h_hfy_txb} |
| Platform Health and Monitoring | * HealthScan * [Overview of Instance Observer](https://servicenow-prod.fluidtopics.net/Yhg7rISPDYQT~_2QvOjmag "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.") {#impact-features__ul_ikk_nfy_txb} |
| Learning and Coaching | * Adoption Toolkit * Learning Credits * On-demand training courses * Technical certifications * Training discount {#impact-features__ul_qrg_pfy_txb} |
| Premium Technical Support | * 24/7 Inbound Phone Support * [Impact Developer Support](https://servicenow-prod.fluidtopics.net/7VbTZAXrQnCmvk63dIPY~g "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.") * Enhanced case response time {#impact-features__ul_bds_sfy_txb} |
[Tabelle : 1. Impact benefits and capabilities descriptions]

{#impact-features__table_c4m_mzz_ryb}