---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Service Mapping

# Jumpstart Your Service Mapping {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.

## Accelerator overview {#jumpstart-service-mapping__section_nv3_rvh_c5b}

Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of
Service Mapping are highlighted, providing key resources and leading practices for getting started.

For more information on the feature, see [Service Mapping](https://www.servicenow.com/docs/access?context=c_ServiceMappingOverview&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).
Hinweis:  
This Accelerator is available for Impact Guided, Advanced, and Total packages.

## What you get {#jumpstart-service-mapping__section_vhc_tvh_c5b}

Session preparation
:
    * Prepare a demonstration instance
    * Activate Service Mapping related plugins
    {#jumpstart-service-mapping__ul_m3p_xvh_c5b}

Customer coaching session #1 (up to 90 minutes)
:   Includes the following:

    * Overview of Service Mapping
    * Review mapping methods:
      * ML-based
      * Tag-based
      * Top-down
      {#jumpstart-service-mapping__ul_rb5_2r1_xcc}
    * Demonstration of Service Mapping features and capabilities
    * Key resources and guides on leading practices
    {#jumpstart-service-mapping__ul_wjt_gwh_c5b}

Customer coaching session #2 (optional upon customer request, up to 60 minutes)
:   Opportunity for Q\&A related to Service Mapping

## Requested customer resources {#jumpstart-service-mapping__section_mbc_jxh_c5b}

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.  
{#jumpstart-service-mapping__table_wzw_lxh_c5b__entry__4}

| Customer resource | Responsibilities | Required | Optional |
|-|-|-|-|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ |   |
| Service Mapping Administrators | Works with IT app owners to determine critical application services. Assists in the planning, building and testing of Service Mapping. Review SM error log daily to check for any corrections that are required. | ✓ |   |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. | ✓ |   |
| IT Application Service Owners | Provides information needed for successful mapping of an application service to both Service Mapping Admin and System Admins. Populates and maintains application service records. |   | ✓ |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |   | ✓ |
[Tabelle : 1. Customer resource and responsibilities]

{#jumpstart-service-mapping__table_wzw_lxh_c5b}

## Requested information / access {#jumpstart-service-mapping__id_lxt_2yf_5cc}

Refer to the applicable Impact Accelerator description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exclusions {#jumpstart-service-mapping__id_zst_3yf_5cc}

This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain
separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer's sub-production or production instances.