---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Certification Exam Preparation Accelerator

# Certification Exam Preparation Accelerator {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Technical certification exam preparation

## Overview {#certification-exam-preparation-accelerator__section_xny_grp_dsb}

Certification Exam Preparation Accelerator provides Impact Customers
with on-demand courses (including general and Mainline certification\* preparation
courses) and remote access to a ServiceNow training
professional for questions and answers on specific technical certification categories.
It aims to aid in increasing Customers' pass rates on ServiceNow technical certification exams.

\* A "Mainline Certification" is a ServiceNow proctored exam
resulting in a CSA, CIS, CAD, or CAS certification. Mainline Certifications must then be
renewed twice a year with each release through an online delta exam.

## What you get {#certification-exam-preparation-accelerator__section_yny_grp_dsb}

'Get Started with Certification' on-demand course
:   This preparatory course provides an overview of what to expect and what to do
    when preparing for a ServiceNow technical certification
    exam. Once granted, Customer will have access to the course for 30 days.

Certification exam preparation courses

:   On-demand coursescorresponding to specific Mainline Certifications for which Customer is
    preparing. These certification-specific courses provide insight into what to
    study and sample questions to prepare for the exam. Once granted, the Impact Squad will provide Customer instructions for accessing
    the applicable course, to which Customer will have access for 30 days.

    Choose from the following on-demand courses:

    IT
    :
        * Certified Implementation Specialist -- Application Portfolio Management
        * Certified Implementation Specialist -- Cloud Provisioning and Governance
        * Certified Implementation Specialist -- Discovery
        * Certified Implementation Specialist -- Event Management
        * Certified Implementation Specialist -- Hardware Asset Management
        * Certified Implementation Specialist -- IT Service Management
        * Certified Implementation Specialist -- Project Portfolio Management
        * Certified Implementation Specialist -- Service Mapping
        * Certified Implementation Specialist -- Service Provider
        * Certified Implementation Specialist -- Software Asset Management
        {#certification-exam-preparation-accelerator__ul_s51_zrp_dsb}

    Security
    :
        * Certified Implementation Specialist -- Risk and Compliance
        * Certified Implementation Specialist -- Security Incident Response
        * Certified Implementation Specialist -- Vendor Risk Management
        * Certified Implementation Specialist -- Vulnerability Response
        {#certification-exam-preparation-accelerator__ul_f3f_jsp_dsb}

    Customer service
    :
        * Certified Implementation Specialist -- Customer Service Management
        * Certified Implementation Specialist -- Field Service Management
        {#certification-exam-preparation-accelerator__ul_l2w_msp_dsb}

    Human resources
    :   Certified Implementation Specialist -- Human Resources

    Platform application development
    :
        * Certified System Administrator
        * Certified Application Developer
        * Certified Application Specialist -- Performance Analytics
        {#certification-exam-preparation-accelerator__ul_gpq_rsp_dsb}

Virtual office hour customer session (up to 60 minutes)

:   A ServiceNow training professional will walk through the certification
    exam blueprint, dive deeper into learning objectives, and provide sample
    practice questions to learners.

    Sessions are scheduled according to course capacity and by Business Unit focus:
    ITSM/ITAM, ITBM, Security/GRC, HR, CSM, Platform.

## Requested customer resources {#certification-exam-preparation-accelerator__section_vrj_3yy_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
Any Customer personnel who is preparing for a ServiceNow
technical certification exam may benefit from this Accelerator. Virtual Office Hour
Customer Sessions can include up to 50 total participants (based on seat
availability).

## Requested information/access {#certification-exam-preparation-accelerator__section_zny_grp_dsb}

N/A -- No additional information or data access is requested.

## Exceptions {#certification-exam-preparation-accelerator__section_a4y_grp_dsb}

ServiceNow does not guarantee increased certification exam
pass rates.