---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Foundations

# Impact Foundations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Impact Foundations is a fit-for-purpose set of account level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.​

Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the
platform.

## Foundations deliverables {#foundations__section_eys_b3k_y1c}

Based on your Impact package, the deliverable outputs may vary:

✓ = Common standardized feature set.

![Green check mark icon]() = Includes unique package-specific features  
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| Impact deliverable | Description | Guided | Advanced | Total |
|:-:|:-:|:-:|:-:|:-:|
| [Get started with Impact](https://servicenow-prod.fluidtopics.net/bb1VE7_Fn8s3SOWIYpINHA "A set of activities that help new Impact customers get started with ServiceNow Impact.") | Kicks off the onboarding experience and evaluates the current state of the targeted areas for analysis for your ServiceNow Platform. | ✓ | ![Green check mark icon]() | ![Green check mark icon]() |
| [Customer Impact plan](https://servicenow-prod.fluidtopics.net/SZlt45rLoAMdXFFB9q48dQ "Focuses on accelerating value realization, enhancing platform adoption, and promoting optimal performance through tailored guidance and support.") | Contains best practices and recommendations based on your organizational goals and ServiceNow product mix curated by your Customer Success Manager. | ✓ | ✓ | ✓ |
| [Product Adoption Roadmaps](https://servicenow-prod.fluidtopics.net/SIUG~dcAmD3f7WU3BJtcaQ "Product adoption roadmaps enable you to view a recommended implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation.") | View a recommended implementation sequence for your capabilities. | ✓ | ✓ | ✓ |
| [Value management](https://servicenow-prod.fluidtopics.net/kD2SUu2Kr6Gc87ZgYozuqg "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle, inclusive of envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.") | Identify your high-level goals and tie them to measurable outcomes and success metrics that helps illustrate value over time. | ✓ | ✓ | ✓ |
| [Capabilities maps](https://servicenow-prod.fluidtopics.net/2izr4J2hHaypdAx9gTr62g "See the applications, or capabilities, at your disposal for achieving your objectives.") | See the applications, or capabilities, at your disposal for achieving your objectives.​ | ✓ | ✓ | ✓ |
[Tabelle : 1. Impact deliverables per package]

{#foundations__table_o23_vdk_y1c}