---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Track the response time of applications to monitor their performance

# Track the response time of applications to monitor their performance {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Track the response time of applications to gauge their performance. You can drill down to the transaction ID of each application to learn the slowest and fastest interactions in each instance.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

With application monitoring, you can view the number of applications in each instance, the number of pages in each application, and the response time behavior of each page. You can also learn the number of times a user is
interacting with each application, and the number of times a user is opening a page in that application.

## Prozedur

1. Navigate to ImpactPlatform HealthMonitorInstance ObserverAnalyticsUser Experience.
2. In the Overview tab of the User Experience page, select an instance from the Instance field.
3. Select a Date Range and click Get Snapshot to get the information related to the user experience with respect to the instance for the selected time frame.
4. Scroll down the page to view the applications in the form of a bubble chart.  
   The default view of the bubble chart is by Average Response Time. The application's performance is indicated by the color of the bubbles and they're color coded:
   * Green: The response time of the application is 0--5 seconds, which indicates normal performance.
   * Yellow: Response time is \>5 but ≤10 seconds that indicates poor performance.
   * Red: \>10 seconds that categorizes the performance as worst.
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5. To filter the number of applications that you would like to view based on the response time in seconds, slide the Interaction Count slider.
6. To view the data by Interaction Count, select the option in the View by list.  
7. To view the user experience in the Node and Transaction charts, scroll down and select either Transaction Count or Response Time option in the View by list.
8. Select the Application Monitoring tab to view the same data represented by bubbles.  
   The data that you view here is in a tabular format, listed by application names with their average response time, interaction count, maximum response time, and network latency.

   By default, the list of applications appear in descending order of the Average Response Time in seconds.

   For more information on application monitoring, see [Analyze user experience and monitor application performance in Instance Observer](https://servicenow-prod.fluidtopics.net/BcE3vEExRkA_H_WGx4BZPw "Get visibility into the operational metrics of applications and their performance. You can find out the number of applications per instance, the number of pages within each application, page-level response time, user interaction frequency with each application, and page access frequency by users within each application.").
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