---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/impact

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Virtual Agent

# Jumpstart Your Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

This accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.

## Accelerator Overview {#jumpstart-your-virtual-agent__section_pn5_kxd_fsb}

Jumpstart Your Virtual Agent provides Impact Customers with an applied demonstration of ITSM Virtual Agent capabilities. This includes a technical overview of how to set up ITSM Virtual Agent, resources, training, and services
available to successfully implement ITSM Virtual Agent. It aims to help Customers remove barriers and accelerate Virtual Agent adoption by demonstrating ITSM Virtual Agent capabilities in a temporary instance, which is a copy of
the Customer's selected production environment.  
Hinweis:  
This accelerator does not cover content related to the Now Assist (GenAI) Virtual Agent.
Hinweis:  
This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

## What you get {#jumpstart-your-virtual-agent__section_qn5_kxd_fsb}

Virtual Agent Activation
:
    * Provision a temporary instance
    * Activate Virtual Agent plugin
    * Execution of Virtual Agent topic recommendations and related tools
    * Activate and run AI-powered data exploration tools to provide insights on automation opportunities
    * Activation of core topics
    * Collaboration tool and Live Agent demo setup
    {#jumpstart-your-virtual-agent__ul_g24_rxd_fsb}

Customer Coaching Session #1 (up to 2 hours)

:   Review of:

    * Introduction to Virtual Agent
    * Applied demonstration
    * Process overview
    * Review 'what was done'
    * Summary of configuration steps
    * Required plugins
    * Review of insights from AI-powered data exploration tools
    * Virtual Agent topic recommendations and related tools
    * Key implementation resources
    {#jumpstart-your-virtual-agent__ul_elz_5xd_fsb}

Customer Coaching Session #2 (Optional upon Customer request -- up to 1 hour)
:
    * Opportunity for Q\&A related to ITSM Virtual Agent
    * Provide additional guidance on implementation resources and process, plugins, findings
    {#jumpstart-your-virtual-agent__ul_d33_byd_fsb}

## Requested customer resources {#jumpstart-your-virtual-agent__section_x4x_2p2_qrb}

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb__entry__4}

| Customer Resource  | Responsibilities  | Required | Recommended |
|-|-|:-:|:-:|
| ITSM Virtual Agent Lead | Subject matter expert responsible for implementing ITSM Virtual Agent. | ✓ |   |
| IT Service Desk Manager | Subject matter expert responsible for managing IT Service Desk. |   | ✓ |
| System Administrator(s) | Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |   | ✓ |
| Enterprise Architect(s) | Provide a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Help guide the Platform Owner to align with technical or functional standards. |   | ✓ |
| Developer(s) | Write code for the ServiceNow platform. |   | ✓ |
[Tabelle : 1. Customer resource and responsibilities]

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb}

## Requested information/access {#jumpstart-your-virtual-agent__section_rn5_kxd_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#jumpstart-your-virtual-agent__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to
self-hosted customers, or in other restricted environments.

ServiceNow is not responsible for implementing ITSM Virtual Agent recommendations on Customer's sub-production or production instances.
Hinweis:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).