Jumpstart Your Virtual Agent

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • This accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.

    Accelerator Overview

    Jumpstart Your Virtual Agent provides Impact Customers with an applied demonstration of ITSM Virtual Agent capabilities. This includes a technical overview of how to set up ITSM Virtual Agent, resources, training, and services available to successfully implement ITSM Virtual Agent. It aims to help Customers remove barriers and accelerate Virtual Agent adoption by demonstrating ITSM Virtual Agent capabilities in a temporary instance, which is a copy of the Customer’s selected production environment.

    Hinweis:

    This accelerator does not cover content related to the Now Assist (GenAI) Virtual Agent.

    Hinweis:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Virtual Agent Activation
    • Provision a temporary instance
    • Activate Virtual Agent plugin
    • Execution of Virtual Agent topic recommendations and related tools
    • Activate and run AI-powered data exploration tools to provide insights on automation opportunities
    • Activation of core topics
    • Collaboration tool and Live Agent demo setup
    Customer Coaching Session #1 (up to 2 hours)

    Review of:

    • Introduction to Virtual Agent
    • Applied demonstration
    • Process overview
    • Review 'what was done'
    • Summary of configuration steps
    • Required plugins
    • Review of insights from AI-powered data exploration tools
    • Virtual Agent topic recommendations and related tools
    • Key implementation resources
    Customer Coaching Session #2 (Optional upon Customer request – up to 1 hour)
    • Opportunity for Q&A related to ITSM Virtual Agent
    • Provide additional guidance on implementation resources and process, plugins, findings

    Requested customer resources

    Tabelle : 1. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    ITSM Virtual Agent Lead Subject matter expert responsible for implementing ITSM Virtual Agent. ✓
    IT Service Desk Manager Subject matter expert responsible for managing IT Service Desk. ✓
    System Administrator(s) Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Enterprise Architect(s) Provide a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Help guide the Platform Owner to align with technical or functional standards. ✓
    Developer(s) Write code for the ServiceNow platform. ✓

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing ITSM Virtual Agent recommendations on Customer’s sub-production or production instances.

    Hinweis:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.