Overview

Certification Exam Preparation Accelerator provides Impact Customers with on-demand courses (including general and Mainline certification* preparation courses) and remote access to a ServiceNow training professional for questions and answers on specific technical certification categories. It aims to aid in increasing Customers’ pass rates on ServiceNow technical certification exams.

* A “Mainline Certification" is a ServiceNow proctored exam resulting in a CSA, CIS, CAD, or CAS certification. Mainline Certifications must then be renewed twice a year with each release through an online delta exam.

What you get

'Get Started with Certification’ on-demand course

This preparatory course provides an overview of what to expect and what to do when preparing for a ServiceNow technical certification exam. Once granted, Customer will have access to the course for 30 days.

Certification exam preparation courses

On-demand coursescorresponding to specific Mainline Certifications for which Customer is preparing. These certification-specific courses provide insight into what to study and sample questions to prepare for the exam. Once granted, the Impact Squad will provide Customer instructions for accessing the applicable course, to which Customer will have access for 30 days.

Choose from the following on-demand courses:

IT

• Certified Implementation Specialist – Application Portfolio Management
• Certified Implementation Specialist – Cloud Provisioning and Governance
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Event Management
• Certified Implementation Specialist – Hardware Asset Management
• Certified Implementation Specialist – IT Service Management
• Certified Implementation Specialist – Project Portfolio Management
• Certified Implementation Specialist – Service Mapping
• Certified Implementation Specialist – Service Provider
• Certified Implementation Specialist – Software Asset Management

Security

• Certified Implementation Specialist – Risk and Compliance
• Certified Implementation Specialist – Security Incident Response
• Certified Implementation Specialist – Vendor Risk Management
• Certified Implementation Specialist – Vulnerability Response

Customer service

• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Field Service Management

Human resources

Certified Implementation Specialist – Human Resources

Platform application development

• Certified System Administrator
• Certified Application Developer
• Certified Application Specialist – Performance Analytics

Virtual office hour customer session (up to 60 minutes)

A ServiceNow training professional will walk through the certification exam blueprint, dive deeper into learning objectives, and provide sample practice questions to learners.

Sessions are scheduled according to course capacity and by Business Unit focus: ITSM/ITAM, ITBM, Security/GRC, HR, CSM, Platform.

Requested customer resources

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

Any Customer personnel who is preparing for a ServiceNow technical certification exam may benefit from this Accelerator. Virtual Office Hour Customer Sessions can include up to 50 total participants (based on seat availability).

Requested information/access

N/A – No additional information or data access is requested.

Exceptions

ServiceNow does not guarantee increased certification exam pass rates.