Conditions: 
Action model = Related List 
workspace = Agent Workspace 
table = {sys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd and <global table>} 
//We support records which are mapped to ITSM tables and Global table. The mapping the related list to ITSM table can be found in sys_ui_related_list_entry.
view != sow and sow_new_record
//(Considering that sow related view isn't customized in ITSM Agent Workspace)