Consolidated page of all release notes for Service Portfolio Management from Vancouver to Xanadu.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Portfolio Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Xanadu.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Service Portfolio Management to Xanadu
Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Vancouver |
Viewing availability results was introduced in the Tokyo release but also applies to subsequent releases. On upgrade, for customers identified as having a heavy data load, the system initiates a long-running background job, which could take a long duration. For more
information, see KB1123644.
|
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
New features
Between your current release family and Xanadu, new features were introduced for Service Portfolio Management.
| Release |
Release notes |
Vancouver |
- View availability results
- Use the redesigned service availability calculator for improved availability performance, calculations, and maintenance. To access the new calculator, you must enable the com.snc.availability.v2 system
property. New customers automatically get the updated redesigned version, but existing customers must set the property to true to opt in.
- Create catalog items for service offering subscribers
- Link catalog item record producers to service offerings. The service offering items orderable by subscribers related list shows general information for the related catalog items. The added attribute,
Class, indicates if the catalog item is a record producer. When you select Edit in the Items orderable by subscribers related list, a list of record producers is provided along
with the catalog items.
Note: To identify if a catalog item is a Class type record producer, enter sc_cat_item_producer.list in the Filter navigation field.
- Applying the CSDM guidelines to Service Portfolio Management
- Use the CSDM life-cycle fields in Service Portfolio Management to manage the end-to-end life cycle of services and service offerings. The shared field names provide you with consistency and alignment as you use other ServiceNow applications.
- Service Portfolio Management activation administration
- Install the Service Portfolio Management Foundation plugin by default on the ServiceNow AI Platform user interface. Prior to the Vancouver release, the Service Portfolio Management Foundation plugin [com.snc.service_portfolio] required a standard ServiceNow®
IT Service Management license.
|
Washington DC |
No updates for this release. |
Xanadu |
- Set the time zone for availability results in Service Portfolio Management
- Set the availability system property [com.snc.availability.v2] to true so you can set the time zone that you want to calculate availability results. The Availability calculations settings page provides you with the choice to
calculate availability using the service offering commitment time zone (yes or no). It also provides you with the option to set the global availability time zone by selecting a time zone from a provided list. After you select
Yes to calculate availability with the commitment time zone, the Time zone field on the commitment record is used to calculate the availability results. The Time
zone field on the availability record is read only. After you opt to set the global time zone, all the availability results will use the time zone that you set as global.
Note: The underlying system properties
that govern the global time zone and the commitment time zone are exclusive. You can set the global time zone or set the time zone to reflect a service offering commitment but you can't set both at the same time.
- Assign multiple teams to support a service offering in Service Portfolio Management
- Use the added Teams related list in service offerings to assign different group types to support a service offering. The related list functionality is an existing platform feature that was added to the Service Portfolio Management application so you can see the related support teams in the Digital Portfolio Management view. For more information on the platform feature, see Teams related list.
|
Changes
Between your current release family and Xanadu, some changes were made to existing Service Portfolio Management features.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Removed
Between your current release family and Xanadu, some Service Portfolio Management features or functionality were removed.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Deprecations
Between your current release family and Xanadu, some Service Portfolio Management features or functionality were deprecated.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Activation information
Review information on how to activate Service Portfolio Management.
| Release |
Release notes |
Vancouver |
Service Portfolio Management is a ServiceNow AI Platform feature that is active by default. |
Washington DC |
No updates for this release. |
Xanadu |
The Service Portfolio Management Core plugin [com.snc.service_portfolio_core] is available by default for IT Service Management licensed customers. For more information, see Activate Service Portfolio Management.
|
Additional requirements
If any additional requirements were introduced or changed for Service Portfolio Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Service Portfolio Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Accessibility information
Review details on accessibility information for Service Portfolio Management, such as specific requirements or compliance levels.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Localization information
If there are specific localization considerations for Service Portfolio Management we have noted them here.
| Release |
Release notes |
Vancouver |
No updates for this release. |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Service Portfolio Management we have noted them here.
| Release |
Release notes |
Vancouver |
- Redesigned and improved the service availability functionality.
- Added the ability to link catalog item record producers to service offerings.
- Added support for both Service Portfolio Management life-cycle fields and ServiceNow®
Common Service Data Model (CSDM) life-cycle fields in Service Portfolio Management.
- Updated the activation requirements so Service Portfolio Management Foundation is installed by default on the ServiceNow AI Platform user interface.
See Service Portfolio Management for more information.
|
Washington DC |
No updates for this release. |
Xanadu |
- Updated the availability system property [com.sn.availability.v2] so you can set the time zone for service availability records.
- Added the ability to change the global time zone for all availability results to reflect that time zone.
- Added the ability to set the time zone for availability results to reflect a service offering commitment.
- Updated the availability recalculations to reflect the time zone that you set.
- Added a read-only time zone field on service availability records.
- Added a Teams related link tab to the service offering records so you can assign more than one team to support a service offering (one-to-many relationship).
See Service Portfolio Management for more information.
|