Service Graph Connector for Jamf properties

  • Release version: Xanadu
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Jamf properties

    The Service Graph Connector for Jamf properties allows customers to manage connection behaviors for integrating Jamf data with ServiceNow. Key connection properties include authentication types, import settings, and API usage options, which can be configured to optimize data synchronization and performance.

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    Key Features

    • Authentication Type: Choose from Basic, Bearer, or OAuth for secure connections. Basic and Bearer are available for additional connections, while OAuth requires guided setup.
    • Import Managed Apps Only: Control whether to import only managed application records (true) or all application records (false).
    • Delta Imports for Computers: Enable delta imports for the SG-Jamf Computers data source to only fetch changes (true) or perform full imports (false), contingent on the usejamfproapi property.
    • Delta Imports for Mobile Devices: Similar to computers, this property allows fetching only changes for mobile devices if usejamfmobileproapi is true.
    • API Usage: Choose between Jamf Pro API (recommended for performance) or Jamf Classic API for querying mobile device records, with the Jamf Pro API requiring version 11.4 or higher.

    Key Outcomes

    By configuring these connection properties, ServiceNow customers can ensure efficient data synchronization from Jamf to ServiceNow, enhance performance with the Jamf Pro API, and customize their integration to meet specific organizational needs. This leads to improved management of application and device records within their ServiceNow environment.

    Service Graph Connector for Jamf properties control the behavior of the connector.

    Connection properties

    These connection properties are available for the Service Graph Connector for Jamf.
    Note:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Jamf > Connections, and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    Table 1. Connection properties for Service Graph Connector for Jamf
    Property Description

    auth_type

    		 Set the property to basic to use Basic authentication for the connection. This authentication type uses a user name and password.

    Set the property to oauth to use Client credentials (OAuth 2.0) authentication for the connection. This authentication type uses a client ID and client secret.

    The default Bearer token authentication type uses a user name and password to retrieve a token for subsequent connection requests.

    • Type: basic | bearer | oauth
    • Default value: bearer
    Note:
    • For an OOB default connection, any of the three authentication types can be used.
    • For additional connections (multi-instance), only the Basic and Bearer authentication types can be used. To use the Client credentials (OAuth 2.0) authentication type, follow the guided setup to configure client authentication credentials for the connection. See Configure Service Graph Connector for Jamf using the guided setup.

    import_managed_apps_only

    		 Set the property to true to import only managed application records.

    When the property is set to false, all application records are imported.

    • Type: true | false
    • Default value: false

    is_delta_enabled_for_computers

    		 Set the property to true to enable the SG-Jamf Computers data source to pull only the changes (delta) between consecutive imports.

    When the property is set to false, a full import is performed with every pull.

    Note:
    This property is available only if the use_jamf_pro_api property is set to true.
    • Type: true | false
    • Default value: false

    See Configuring data synchronization in Service Graph Connector for Jamf.

    is_delta_enabled_for_mobiles

    		 Set the property to true to enable the SG-Jamf Mobile Devices data source to pull only the changes (delta) between consecutive imports.

    When the property is set to false, a full import is performed with every pull.

    Note:
    This property is available only if the use_jamf_mobile_pro_api property is set to true.
    • Type: true | false
    • Default value: false

    See Configuring data synchronization in Service Graph Connector for Jamf.

    use_jamf_mobile_pro_api

    		 Set the property to true to use the Jamf Pro API for querying Jamf mobile device records. Set the property to false to use the Jamf Classic API.
    Note:
    The Jamf Pro API is supported by Jamf version 11.4 and higher. The Jamf Pro API supports pagination of response data and provides performance improvement compared to the Jamf Classic API.
    • Type: true | false
    • Default value: null

    use_jamf_pro_api

    		 Set the property to false to use the Jamf Classic API instead of the Jamf Pro API for querying Jamf mobile device records.

    When the property is set to true, the Jamf Pro API is used for querying Jamf mobile device records.

    Note:
    The Jamf Pro API is supported by Jamf version 11.4 and higher. The Jamf Pro API supports pagination of response data and provides performance improvement compared to the Jamf Classic API.
    • Type: true | false
    • Default value: true