Integration Commons for CMDB
Summarize
Summary of Integration Commons for CMDB
The Integration Commons for CMDB is a ServiceNow Store application designed to enhance the management and integration of CMDB data. It includes a CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes that help standardize and process CMDB data from various integrations and changes. This app supports Service Graph Connectors and custom integrations built using IntegrationHub ETL.
Show less
Key Features
- CMDB Integrations Dashboard: Provides a centralized view of the status, processing results, and errors for all installed Service Graph Connectors and custom integrations, enabling efficient monitoring of data integrations.
- RTE Transforms and Script Includes: Offers templated transform operations to standardize CMDB attribute values, particularly those required by the Identification and Reconciliation Engine (IRE) or used for class derivation. Transforms produce single outputs with concatenated multiple values processed via split transforms.
- Automatic Dependency Installation: Installing Service Graph Connectors automatically installs the Integration Commons for CMDB app, ensuring required transforms and scripts are available.
- ADM Adapter Configuration: Supports configuring the Application Dependency Mapping adapter to populate CMDB with running processes, TCP connections, and applications, enriching CMDB data.
Key Outcomes
- Standardized CMDB Data: Ensures consistent and reconciled data across integrations, improving CMDB reliability and identification accuracy.
- Centralized Integration Monitoring: Enables quick visibility into integration health and issues, facilitating faster troubleshooting and maintenance.
- Seamless Integration Setup: Simplifies the installation and configuration process for Service Graph Connectors and related CMDB integrations via automatic app dependencies.
- Improved Data Enrichment: Supports enhanced CMDB population with application and process data through the ADM adapter, supporting comprehensive service mapping.
Practical Recommendations
- Ensure CMDB and CSDM Data Foundations Dashboards v2.3.5 or later are installed for full compatibility.
- After any upgrades or new deployments, run quick start tests to verify that Integration Commons for CMDB functions correctly.
- Leverage the supplied RTE transforms and script includes to maintain data quality and consistency in your CMDB integrations.
- Use the CMDB Integrations Dashboard regularly to monitor integration status and address processing errors promptly.
The Integration Commons for CMDB (sn_cmdb_int_util) store app contains the CMDB Integrations Dashboard and a set of Robust Transform Engine (RTE) transforms and script includes.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Dependencies
CMDB and CSDM Data Foundations Dashboards v2.3.5 or later versions (see Monitor system foundations in the CSDM and the CMDB Data Foundations Dashboards)
Using the CMDB Integrations Dashboard
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors and any custom integrations created in IntegrationHub ETL.
See CMDB Integrations Dashboard for more information.
Using RTE transforms
The Integration Commons for CMDB (com.snc.cmdb.integration_util) plugin provides the Integration Commons functionality. You can use the transforms and script includes to standardize the values stored in the CMDB by different data integrations or by changes. The attributes that are included in the Integration Commons for CMDB store app are attributes that the Identification and Reconciliation Engine (IRE) requires for identification or attributes that could be used to derive classes.
The transforms are common operation types and template scripts available as templated operations. A templated operation is a transform that controls the logic for the transform. The result is that there can be only a single output. When a transform returns multiple values, then those values are concatenated by a triple pipe (|||). You then must use the split transform to retrieve the values that you’re interested in. The inputs are either a single field or a list of fields. For all but one transform, the inputs are assumed to be a fixed list of fields as described for each of the following individual transform.
ServiceNow Service Graph Connectors that are available at the ServiceNow Store, have dependencies on the transforms and script includes in the Integration Commons for CMDB store app. Therefore, when you install such CMDB integration, the Integration Commons for CMDB store app is automatically installed too.
You can also configure the Application Dependency Mapping (ADM) adapter to populate running processes, TCP connections, and applications into CMDB. For more information, see Configuring the ADM adapter for Service Graph Connectors.