Service Graph Connector for Google Console

Release version: Xanadu

Updated January 30, 2025

2 minutes to read

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Summary of Service Graph Connector for Google Console

The Service Graph Connector for Google Console allows ServiceNow customers to import device details from Chromebooks into the Configuration Management Database (CMDB). This integration enhances visibility and management of Google ChromeOS devices, facilitating centralized enrollment, configuration, and monitoring.

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Key Features

Gain visibility across Chromebook devices.
Streamlined onboarding process for quick setup.
Utilize only necessary credentials for access.
Supported versions include Xanadu, Washington DC, Vancouver, and Utah, with testing last conducted on July 5, 2024.

Key Outcomes

With the integration, administrators can efficiently manage device data through the CMDB. The guided setup streamlines the configuration process, while the CMDB integrations dashboard provides a centralized view of integration statuses and metrics. Data from the Google Console is transformed and inserted into the CMDB using the Robust Transform Engine (RTE) and the Identification and Reconciliation Engine (IRE), ensuring accurate tracking of Chromebook devices.

Additionally, the connector automatically marks deleted resources as inactive in the CMDB, maintaining data integrity. For further details on data mapping and integration setup, customers can refer to the relevant sections in the documentation.

Use the Service Graph Connector for Google Console to import device details from Chromebooks into the Configuration Management Database (CMDB).

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Key features

Get visibility across Chromebook devices.
Get started quickly with a streamlined onboarding process.
Use only the credentials you need.

Supported versions

Table 1. Versions
Google Console	ServiceNow
Last tested on July 05, 2024	Xanadu Washington DC Vancouver Utah

Use cases

You can use the Service Graph Connector for Google Console to get visibility into Google ChromeOS devices, enabling administrators to centrally manage enrollment, configuration, and monitoring these devices.

Guided setup

The guided setup for the Service Graph Connector for Google Console provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for Google Console.

CMDB integrations dashboard

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Google Console integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

Data mapping

Data from the Google Console data source is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

When you complete setting up the connection, you can configure the integration to periodically pull data from the Google Console application.

Note:

For any discovered resources that were deleted later, the Service Graph Connector for Google Console automatically marks the corresponding records as no longer active or valid in CMDB.

The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes as where data is stored for a Chromebook device within Google Console.

Table 2. Data mapping for Google Console
Data source	Staging table	CMDB CI classes	Resource type
SG-GoogleConsole-ChromeDevices	SG-GoogleConsole-ChromeDevices [sn_googleconsole_i_sg_googleconsole_chromedevices]	Computer IP Address Network Adapter When the Software Asset Management (SAM) and SAM Foundation applications are not installed: Software Software Instance When the SAM application, the SAM Foundation application, or both are installed: Software Installation	Chrome OS devices

For more information on where data is saved when pulling data from a Chromebook device, see CMDB classes targeted in Service Graph Connector for Google Console.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.