Quiz designer

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Quiz designer

    The Quiz Designer in ServiceNow provides a centralized interface for users with theassessmentadminrole to create, edit, and distribute quizzes efficiently. It supports quiz creation through a visual design canvas and various tabs, enabling streamlined management of quiz content and scoring parameters. All quiz data is stored in assessment tables and accessible via Quiz views.

    Show full answer Show less

    Key Features

    • Access and Navigation: Open the Quiz Designer via Quizzes > Quiz Designer.
    • Design Canvas: Default view where you add categories and questions. The canvas shows quiz name, categories, and questions.
    • Controls Tab: Offers drag-and-drop controls for multiple supported question data types such as Boolean, Choice (with multiple correct answers), Date, Number, Scale (Likert and Numeric), Image Scale, String, Template, and Reference. Scored questions are indicated, allowing you to configure scoring precisely.
    • Questions Tab: Displays all metrics in the question bank for easy searching and selection of questions.
    • Categories Tab: Organizes metrics into categories, helping structure quizzes logically.
    • Header Bar Tabs:
      • Design: Main view for adding and configuring quiz content.
      • Configuration: Define quiz introductions, end notes, and signature selections.
      • Availability: Assign recipients to quiz categories for targeted distribution.
    • Menu Options: Save, Preview, Publish, Save and Publish, New Quiz, Load Quiz, and Copy Quiz — with availability depending on quiz status.

    Practical Usage

    • Create a Quiz: Add one or more categories and populate them with questions using drag-and-drop controls.
    • Edit a Quiz: Modify quizzes even after distribution, including changing questions, scoring, and settings.
    • Enable Quiz Retake: Configure quizzes to allow respondents multiple submissions until the due date.
    • View Results: Access detailed results by question, category, or overall scorecard to analyze performance.

    Why It Matters

    The Quiz Designer centralizes quiz management, simplifying the creation and distribution processes while providing flexibility in question types and scoring. This helps ServiceNow customers deliver effective assessments, track results, and support continuous learning or evaluation efforts.

    The quiz designer provides a single interface that users with the assessment_admin role can use to create, edit, and distribute quizzes.

    You can also use it to edit existing quizzes and change scoring parameters.

    Alternatively, you can use the modules of the assessment engine to create and edit the records that make up a quiz. All quiz records are stored in assessment tables and displayed in Quiz views of those tables. For details, see Create quizzes with forms.

    Tools on the Quiz Designer

    The quiz designer includes a design canvas, a header bar, and many controls that you can use to create quizzes.

    To open the quiz designer, navigate to Quizzes > Quiz Designer.

    The designer contains the following elements:

    • Controls tab
    • Questions tab
    • Categories tab
    • Header bar
    • Design canvas

    Controls tab

    Controls for the supported question data types are available in the Controls palette. Drag and drop a control onto the designer canvas to create a question of that type.

    Figure 1. Question controls
    Table 1. Question controls
    Data type Description Scored
    Attachment Question with a Manage Attachments icon that allows users to attach one or more files. Y
    Boolean Question with a check box or a Yes/No list for user responses.
    Choice List of predefined options. For more information, see the definition for Choices Create quiz questions. Multiple correct answers are supported. Y
    Date Date field. N
    Date/Time Date and time field. N
    Number Number field with predefined minimum and maximum values. The default is 1-10. N
    Percentage Percentage field with a prescribed range. N
    Scale Predefined Likert scale. Answer options appear as radio buttons. Multiple correct answers are supported. Y
    Numeric Scale Selectable number scale. The default is 1-5. Answer options appear as radio buttons. Multiple correct answers are supported. Y
    Image Scale Predefined set of images. Five emojis similar to the Likert scale (very dissatisfied to very satisfied) are provided. However, you can upload additional images in JPG, PNG, or GIF format. Multiple correct answers are supported. Y
    String Single or multiline text field. N
    Template Choice list of templates that provide a predefined scale of options. For details, see Configure a template question. Multiple correct answers are supported. Y
    Reference Choice list of fields from a specified reference table. This data type does not support reference qualifiers.

    Questions tab

    This tab displays all metrics added to the question bank for quizzes. Use the Filter field to search for questions. Each metric is displayed with its name and type.

    Categories tab

    This tab displays all metric categories added to the question bank for quizzes. All metrics in the question bank are group under the corresponding metric category. Use the Filter field to search for categories or questions.

    Header Bar

    The header bar contains tabs that display different views and a menu of various functions.

    Click one of the following tabs to change the view in the canvas:
    • Design: Add categories and questions, and configure the properties of each. This is the default view of the canvas when you open the designer.
    • Configuration: Create introductions and end notes for quizzes, and select a signature.
    • Availability: Select the recipients for each category in the quiz.
    Point to the menu icon (Menu icon) in the in the upper right of the quiz designer to select the following options:
    • Save: Saves the current quiz.
    • Preview: Displays a preview of the quiz as it appears to the recipients.
    • Publish: Distributes the quiz to the selected recipients.
    • Save and Publish: Saves and distributes the quiz in one step.
    • New Quiz: Opens a fresh canvas for a new quiz.
    • Load Quiz: Opens a list of existing quizzes that you can select and edit.
    • Copy Quiz: Creates a copy of the quiz.

    The availability of each option depends on the status of the quiz that is opened in the quiz designer.

    Design Canvas

    New quizzes open in the Design view. The quiz Name field appears above first category in the canvas. A blank question field appears in the category container.