Service Graph Connector for ExtraHop

  • Release version: Xanadu
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for ExtraHop

    The Service Graph Connector for ExtraHop enables ServiceNow customers to integrate real-time network visibility data from the ExtraHop application into their ServiceNow instance. It supports transforming network data into structured information for enhanced visibility in the Configuration Management Database (CMDB). Note that the ServiceNow-hosted version of this connector is deprecated; customers should utilize the ExtraHop-hosted version for the latest functionality.

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    Key Features

    • Real-Time Network Visibility: The connector pulls network data, enriching device information and establishing relationships based on network traffic.
    • Use Cases: It facilitates identification of network interactions, discovery of network traffic flow, and creation of relationships between devices.
    • Guided Setup: An organized setup process is available to help configure the integration efficiently.
    • CMDB Integrations Dashboard: Provides a centralized view of integration status, metrics, and processing results for monitoring purposes.
    • Data Mapping: Data from ExtraHop is mapped to ServiceNow CMDB classes using the Robust Transform Engine and inserted via the Identification and Reconciliation Engine.

    Key Outcomes

    By implementing the Service Graph Connector for ExtraHop, customers can expect improved visibility into network interactions and enhanced management of their Configuration Items (CIs) within ServiceNow. The integration facilitates proactive monitoring and management of network performance and relationships, ultimately aiding in effective IT operations.

    Use the Service Graph Connector for ExtraHop to pull data from the ExtraHop application into your ServiceNow instance.

    Important:
    ServiceNow hosted Service Graph Connector for ExtraHop is now deprecated and no longer supported or available for new activation. ExtraHop hosted Service Graph Connector for ExtraHop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    The Service Graph Connector for ExtraHop provides real-time network visibility across your enterprise by implementing stream processing, so that you can transform your network data into structured wire data.

    The Service Graph Connector for ExtraHop pulls network visibility data into the ServiceNow® Configuration Management Database (CMDB) application. The connector enriches discovered device data and establishes relationships between devices based on network traffic flow.

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    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    System requirements and supported versions

    Dependencies and requirements:
    • MID Server that is installed on Linux or Windows, unless the ExtraHop appliance is publicly accessible.
    • ExtraHop Discover appliance with firmware version 7.2 or later with a user account that has unlimited privileges.
    • Supported versions: ExtraHop v7.9.
    • Supported ServiceNow versions:
      • Tokyo
      • Utah
      • Vancouver
      • Washington DC

    Use cases

    The following are examples on how you can use the Service Graph Connector:
    • Identification of network interactions between CIs.
    • Discovery of network traffic flow data between computers or other types of hardware.
    • Creation of relationships between devices. The relationships are based on network traffic flow.

    Guided setup

    The guided setup for the Service Graph Connector for ExtraHop provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for ExtraHop.

    CMDB Integrations Dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can also filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring ExtraHop integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from data sources in the ExtraHop application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the ExtraHop application. The data is loaded into the following staging tables:
    • ExtraHop Computer [sn_extrahop_integr_computer]
    • ExtraHop Network Activity [sn_extrahop_integr_activity]
    The data is then inserted into the following target tables:
    • CI Relationship [cmdb_rel_ci]
    • Hardware [cmdb_ci_hardware]
    • IP Address [cmdb_ci_ip_address]
    • Network Adapter [cmdb_ci_network_adapter]