Service Graph Connector for Microsoft Intune properties

Release version: Xanadu

Updated October 13, 2025

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Summary of Service Graph Connector for Microsoft Intune properties

The Service Graph Connector for Microsoft Intune properties allows users to manage the behavior of the connector, facilitating data retrieval and integration with Microsoft Intune. Specific connection properties can be configured to optimize data import processes according to user needs.

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Key Features

includeprimaryuserdetails: Controls whether primary user details are retrieved during data import. Setting this to true adds the assignedto attribute to the Configuration item table, while false retrieves only enrolled user details. Default is true.
includeipaddressdetails: Determines if IP address records are imported. Set to true to include IP addresses in the IP Address table, or false to skip. Default is true.
apiversion: Specifies the version of the Microsoft Intune Graph API to be used. Default is v1.0.
softwarepath: Indicates the path for finding apps and associated devices. Setting this to null allows automatic path determination. Default is device.
devicereportchunkscount: Specifies the number of device report chunks, with acceptable values being powers of 16 (1, 16, or 256). Default is 1.
softwarereportchunkscount: Sets the number of software report chunks, also requiring powers of 16. Default is 16.
exportapismaxcallsbeforewait: Defines the maximum number of API calls allowed before a waiting period is triggered. Default is 8.
exportapiswaittimeinms: Sets the waiting period duration in milliseconds after reaching the maximum consecutive API calls. Default is 120000 ms.

Key Outcomes

By configuring these properties, ServiceNow customers can enhance the efficiency of data imports from Microsoft Intune, control the granularity of the data retrieved, and optimize API call management to prevent overload. This ensures smoother operations and better resource management within their ServiceNow environment.

Service Graph Connector for Microsoft Intune properties control the behavior of the connector.

Connection properties

These connection properties are available for Service Graph Connector for Microsoft Intune.

Note:

To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Intune > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.

Table 1. Connection properties for Service Graph Connector for Microsoft Intune
Property	Description	Data source type
include_primary_user_details	Set the property to `true` to retrieve primary user details during import and add the assigned_to attribute to the Configuration item [cmdb_ci] table. Set the property to `false` to retrieve the enrolled user details. Retrieving primary user details increases the time for importing data because of additional API calls. Note: When a user is assigned to a device initially, the enrolled and primary users are the same. If the device is reassigned to another user, the primary user name is reassigned to the new user, but the enrolled user is still the original enrolled user name. Type: true \| false Default value: `true`	Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)
include_ip_address_details	Set the property to `true` to retrieve IP address details during import and add the records to the IP Address [cmdb_ci_ip_address] table. Set the property to `false` to skip retrieving IP addresses. Retrieving IP addresses increases the time for importing data because of additional API calls. Type: true \| false Default value: `true`	Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)
api_version	Enter the version of the Microsoft Intune Graph API. Note: This property is specific to the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). Type: string Default value: `v1.0`	Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)
software_path	Set the path of the software code for finding apps and associated devices for regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software). Set the property to null value to enable the logic to determine the path of the software code. Type: device \| app Default value: `device`	Regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software)
device_report_chunks_count	Set the number of device report chunks. The value must be a power of 16 (1, 16, or 256). Type: integer Default value: `1`	Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)
software_report_chunks_count	Set the number of software report chunks. The value must be a power of 16 (1, 16, or 256). Type: integer Default value: `16`	Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)
export_apis_max_calls_before_wait	Set the maximum number of API calls that can be made consecutively before a waiting period is enforced. Type: integer Default value: `8`	Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)
export_apis_wait_time_in_ms	Set the duration (in milliseconds) for the waiting period after the specified number of consecutive API calls is reached. Type: integer Default value: `120000`	Advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports)