How life-cycle values for Asset, CI, and IBI are synced

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of How Life-Cycle Values for Asset, CI, and IBI are Synced

    ServiceNow allows organizations to enhance value from their AI Platform applications by mapping legacy status values to the Common Service Data Model (CSDM) life cycle stage and status values, enabling automatic synchronization of these values across Assets, Configuration Items (CIs), and Install Base Items (IBIs).

    Show full answer Show less

    Key Features

    • Sync between Asset and IBI: The system automatically syncs life-cycle values between assets and IBIs using CSDM life cycle definitions.
    • Sync between Asset and CI: When the CSDM plugin is active, synchronization depends on the system property setting for CI and Asset sync. If enabled, life-cycle values sync directly; if not, updates occur through legacy values.

    Key Outcomes

    When the system property is set to true, updates on an asset directly reflect in the CI and IBI, streamlining management. Conversely, if set to false, updates propagate through legacy status, potentially complicating tracking. Properly configuring this sync enhances operational efficiency, ensuring accurate life-cycle tracking across your service management framework.

    Your organization gains significant value from your ServiceNow AI Platform applications when you take advantage of the option to directly map legacy status values to CSDM life cycle stage and life cycle stage status values and auto-sync the values going forward.

    How Asset, CI, and IBI life-cycle values are synced

    Any item that is provided as a service or sold to your customer is tracked as an Install Base Item (IBI). The Model category table associates Asset, CI, and IBI for the item.
    Sync between asset and IBI
    By default, the system syncs life-cycle values between asset and IBI using the CSDM life cycle stage and life cycle stage status life-cycle value pairs.
    Sync between asset and CI
    When the CSDM (csdm.lifecycle.migration.activated) plugin is activated on your instance, sync between the asset and CI tables depends on the csdm.lifecycle.sync.between.ci.and.asset.activated system property setting:
    • When the property is set to true, the system syncs the CSDM life cycle stage and life cycle stage status values directly. This option provides significant benefits to your organization.
      Important:
      The property is set to true when you select Enable life cycle sync on the Life cycle mappings list view.
    • When the property is set to false (default), sync occurs through the legacy status and substatus values.

    Life-cycle sync when the system property is set to false (the default setting)

    Sync when the system property is false.

    When the CSDM (csdm.lifecycle.migration.activated) plugin is activated on your instance and the csdm.lifecycle.sync.between.ci.and.asset.activated system property is set to false:

    Sync of updates from asset to IBI and CI
    Updates made to the status or substatus value of an asset are synced with the associated IBI and CI. For example, when the State value of the asset is updated to In use, sync happens as follows:
    • The life cycle stage and life cycle stage status values of the asset are set to Operational and In use, these values are then synced with life cycle stage and life cycle stage status values of IBI asset.
    • The status and substatus values of the CI change to Installed and In use.
    Sync of updates from IBI to asset and CI
    Updates made to the life cycle stage and life cycle stage status values of an IBI asset are synced with the legacy status and substatus values of the asset through the CSDM values. The status and substatus values of the asset are then synced with the associated CI. For example, when the life cycle stage and life cycle stage status values of an IBI asset are updated to Defective and In Stock, sync happens as follows.
    1. The life cycle stage and life cycle stage status values of the asset change to In Stock and Defective. These values are synced with the status and substatus values of the asset.
    2. The status and substatus values of the asset are then synced with the associated CI.
    Sync of updates from CI to asset and IBI
    Updates made to the status and substatus values of a CI are synced with the associated asset. The status and substatus values of the asset are then synced with the life cycle stage and life cycle stage status values of the IBI asset through the CSDM values. For example, when the status and substatus values of a CI are updated to Retired and Donated, the corresponding values of the asset change. The changes from the asset are synced with the IBI asset and the life cycle stage and life cycle stage status values change to End of Life and Retired.

    Life-cycle sync when the system property is set to true

    Sync when the system property is true or you select Enable life cycle sync on the Life cycle mappings list view.

    When the CSDM (csdm.lifecycle.migration.activated) plugin is activated on your instance and the csdm.lifecycle.sync.between.ci.and.asset.activated system property is set to true (or you select the select Enable life cycle sync on the Life cycle mapping table list page, as described in Enabling CSDM life-cycle sync between legacy fields and related assets):

    Sync of updates from asset to CI and IBI
    Updates made to the legacy status and substatus values of the asset are synced between the asset and CI as follows:
    • The life cycle stage and life cycle stage status values of the asset are updated with values mapped to the legacy status and substatus values of the asset.
    • The status and substatus values of the asset are then directly synced with the status and substatus values of the associated CI.
    • The life cycle stage and life cycle stage status values of the asset are then directly synced with the associated CI.

    However, sync of updates from asset to IBI is only through the CSDM life-cycle value pairs.

    Sync of updates from IBI to asset and CI
    Updates made to the life cycle stage and life cycle stage status values of the IBI are synced as follows:
    • The legacy status and substatus values of the asset are synced with the CSDM life-cycle value pairs.
    • The status and substatus values of the asset are synced with the status and substatus values of the associated CI.
    • The life-cycle value pairs of the asset are directly synced with the associated CI.
    Sync of updates from CI to asset and IBI
    Updates made to the life cycle stage and life cycle stage status values of a CI are synced as follows:
    • The life cycle stage and life cycle stage status values of the CI are directly synced with the associated asset.
    • The status and substatus values of the asset are then updated with the values mapped to the CSDM values.
    • The status and substatus values of the asset are then synced with the associated CI.
    • The status and substatus values of IBI are synced with the asset through the CSDM life-cycle value pairs.