Catalog Conversational Coverage

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • ServiceNow® Catalog Conversational Coverage provides a dashboard to view a high-level overview of the conversational and non-conversational catalog items.

    You can view this information in the Conversational catalog overview dashboard. The dashboard displays a graphical representation of various reports, such as the number of conversational and non-conversational catalog items, reasons that make the items non-conversational, and popular request channels. It also shows a list of the catalog items, their conversational status, and other details.

    Note:
    You can access the conversational catalog dashboard only if you’ve installed the Now Assist in Conversational Catalog Request app. Conversational catalog dashboard can’t be installed separately as it's bundled with Now Assist in Conversational Catalog Request.

    Drilling down the catalog items, you can view the details, for example, whether they’re conversational or non-conversational and why the items are non-conversational. Explore the potential suggestions for non-conversational items that might help you make the items conversational.

    If you have any of the following roles, you can view the dashboard:
    • Catalog administrator [catalog_admin]
    • Catalog manager [catalog_manager]
    • Catalog editor [catalog_editor]

    To access and view the dashboard, you must install and activate the Catalog Conversational Experience plugin (sn_catalog_con_cov). You can find the plugin in the ServiceNow® Store.

    Note:
    If you've installed Now Assist for conversation request submission plugin, you get the Catalog Conversational Experience plugin (sn_catalog_con_cov) by default.

    The Update catalog items conversational status scheduled job pulls conversational data of catalog items. This scheduled job updates the reasons for the catalog items. The scheduled job runs once in three days automatically. But to get the latest data when you need, run this job manually.