Use the Now Assist CI summarizer AI agent

  • Release version: Xanadu
  • Updated April 16, 2025
  • 1 minute to read

    • View a concise summary of key configuration item (CI) data directly on a CI form, in the workspace, or from any list. The summary can include discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests.

    Before you begin

    Role required: sn_cmdb_user

    About this task

    The agent is available in Core UI or in the CMDB Workspace.

    Like all agents, the agent is available for use by any agentic workflow. In addition, you can use the agent manually as described in this procedure.

    Procedure

    1. Select a CI from the workspace or from any list.

      For example, select All and enter cmdb_ci.list in the search filter. Select a CI to open its CI form.

    2. Select Summarize.

      Summarize button on the CI form.

      Now Assist generates and displays summary information for the CI, as in this example.

      Summary information.

    3. Optional: Provide feedback, copy the summary text to the clipboard, or refresh the summary.
      OptionProcedure
      Provide feedback for the summary If you think that the summary was helpful, select thumbs-up thumbs up icon. If you think that the summary wasn’t helpful, select thumbs-down thumbs down icon.

      This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs (sys_generative_ai_log_list.do).
      Copy the summary Select the copy to clipboard icon copy to clipboard icon to use the summary information for another purpose, such as pasting into an email.
      Refresh the summary If you think that data might have changed after you viewed the summary, select the redo icon redo icon to refresh the summary information.