Domain separation in Live Feed

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Domain separation in Live Feed

    Domain separation in Live Feed allows ServiceNow customers to logically segment data, processes, and administrative tasks into domains. This enables precise control over which users can view and interact with content based on their domain hierarchy, ensuring data visibility and collaboration are appropriately restricted or shared.

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    Key Features

    • Domain Hierarchy and Visibility: Users in a parent domain can see and engage with content in their domain and all child domains below them. Users in a child domain can only see content and users within their own domain and cannot access sibling or parent domain content.
    • Enablement: Domain separation for Live Feed is available from the Eureka release onward. A sysdomain column is added to Live Feed tables to support domain-specific data segregation, with existing records defaulting to global visibility.
    • Visibility Controls: Administrators can control Live Feed visibility per domain, including showing or hiding the application in the navigator, and controlling access to following and viewing document feeds.
    • Posting and Sharing: Child domain users can post, reply, delete messages, and interact only within their domain. Parent domain users can interact within their domain and child domains. Messages posted by parent users in child threads inherit the child's domain visibility.
    • Content Viewing: Content filtering, searching, and sorting is domain-specific. Users only see messages and feeds relevant to their domain hierarchy.
    • Hashtags: Hashtag usage and management is separated by domain, allowing tagging, renaming, and filtering within domains. Parent domain users can see hashtags across child domains.
    • Teams: Teams are domain-separated. Users can join and invite members only within their domain. New teams are created in the user’s domain unless linked to a document record, in which case the team inherits that record’s domain. Team-related content domain changes if the associated document’s domain changes.
    • Email Notifications: Users receive email notifications only from users and teams within their domain.

    Practical Implications for ServiceNow Customers

    By leveraging domain separation in Live Feed, customers can enforce data security and organizational boundaries while enabling collaboration within defined domains. This setup supports multi-tenant environments or complex organizational structures, ensuring that users only access appropriate content and communications. Administrators have granular control over Live Feed visibility and interactions, enhancing compliance and governance.

    This is an overview of domain separation and Live Feed. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    Overview of domain separation in Live Feed

    Support: Level 2

    Parent and child domains define the Live Feed content that can be viewed and shared with other users.
    • A user in a parent domain can see users and content within their domain and within all child domains that are lower in the domain hierarchy.
    • A user in a child domain can see users and content within their domain but cannot see the parent domain or other child domains at the same level in the domain hierarchy.

    Enable domain separation for Live Feed

    Domain separation for the Live Feed application is available starting with the Eureka release. For users upgrading to Eureka, a sys_domain column is added to existing live feed-related database tables. For existing database records, the value of the sys_domain field is set to empty (global). This allows the domain separation feature to work with existing Live Feed records.

    Show or hide the Live Feed application for a domain

    The administrator can Live Feed visibility for a domain. This includes:
    • Displaying Live Feed in the application navigator.
    • Following a document feed for a record.
    • Viewing Live Feed from a record.

    Use Live Feed with domain separation

    All of the Live Feed features are available to users within a domain and work the same way, with some exceptions to visibility.
    • Posting and sharing content
      • Users in a child domain can interact with other users in the same domain. This includes posting and replying to messages, deleting messages, attaching files and links, and rating content.
      • Users in a parent domain can interact with other users in the same domain and with users in any child domains. Messages that are added to child threads by parent users are given the visibility of the child domain, not the parent domain.
    • Viewing content
      • Users in a child domain can view content that resides within their domain. This includes filtering by feed, sorting, searching, and viewing older messages.
      • Users in a parent domain can view content that resides within their domain and within any child domains.
      • My Feed shows messages, teams, and hashtags based on the user's domain. Showing another user's feed only shows posts visible in the current user's domain.
    • Using hashtags
      • Hashtags are separated by domain. Users in a child domain can use all of the hashtag functions within their domain. This includes tagging messages, viewing available hashtags, changing hashtag names, and searching and filtering by hashtag.
      • Users in a parent domain can use all of the hashtag functions within their domain and can see hashtags in any child domains.
    • Using teams
      • Teams are separated across domains. Users in a child domain can join and follow teams within their domain, and can invite other users within their domain to join teams.
      • Users in a parent domain can join and follow teams that belong to their domain or to any child domains.
    • Exceptions to teams
      • New teams are created in the user's domain. However, if the team has a record associated with it, the team is created in record's domain.
      • New threads in an existing team are created in the domain of the existing team.
      • When a user is creating a new team from a document, if the document domain is not empty or global, the team domain needs to be changed to be the document's domain.
      • For a document-generated team, when the domain of the document changes, the domain of all related Live Feed records changes as well.
    • Subscribing to email notifications

      Users can subscribe to email notifications from users and teams within their domain only.