Request the Password Reset Windows App plugin

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Request the Password Reset Windows App (Password Reset Orchestration) (com.glideapp.password_reset_desktop) plugin that enables connections to the Active Directory (AD) credential store types. No other components are installed.

    Before you begin

    Role required: admin

    About this task

    There are two ways to request a plugin:
    • Access the Now Support Service Catalog directly by selecting All > Service Catalog > Activate Plugin on Now Support. For more information about the list of plugins, see List of Plugins.
    • Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. On the All Applications page, select Request Plugin to open the Request form on HI.
      Request Plugin button on the All Applications page.
    3. On Now Support, select the redirect link to access the Now Support Service Portal Service Catalog.
      HI redirect to Service Catalog..
    4. Select your instance.
    5. Select Actions > Activate Plugin.
    6. On the form, fill in the fields.
      Table 1. Activate Plugin request form
      Field Description
      Target Instance Instance on which to activate the plugin.
      Plugin Name Name of the plugin to activate.
      Specify the date and time you would like this plugin to be enabled The date and time must be at least two business days from the current time.
      Note:
      Plugins are activated in two batches, in the morning and in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
      Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify that in the comments.
    7. Select Submit.