Activate user context matching for Now Assist Q&A Genius Results
Configure the Now LLM Service to prefer knowledge articles that match the search user's location and company name when selecting articles for Now Assist Q&A answer generation.
Antes de Iniciar
The Now Assist in AI Search ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install Now Assist in AI Search.
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
By default, the Now LLM Service does not include user context features, such as the search user's location or company, when determining which knowledge article to select for Now Assist Q&A Genius Result answer generation. As a result, a user in France who searches for employee benefits might see a Now Assist Q&A Genius Result answer card with an answer generated from a knowledge article for US employee benefits.
Administrators can configure the Now LLM Service to consider the location and company name user context features when selecting knowledge articles for Now Assist Q&A answer generation. When this capability is activated, the Now LLM Service selects knowledge articles that match the user context's location or company name in preference to articles that don't match those features. For example, when a user in France searches for employee benefits, the Now LLM Service selects knowledge articles that match employee benefits and France in preference to articles that just match employee benefits.
- The glide.ais.query.disable_augmentation_for_boost system property's value is set to false.
- One or more of the knowledge articles sent to the Now LLM Service for consideration has its relevancy score boosted by a result improvement rule that satisfies the following conditions:
- The result improvement rule's boost action applies a boost value greater than 1.0.
- The result improvement rule's boost action operates on a field whose name contains any of these words: city, company, country, department, state.
- The active search application's search profile includes a link to the User Context Synonym Dictionary. This dictionary defines synonym terms for geographical locations found in user context fields, such as countries, provinces, states, and cities. You can add your own user context synonym terms to the User Context Synonym Dictionary.
To learn more about result improvement rules and boost actions, see Result improvement rules and Boost search results using a result improvement rule. For details on synonyms and creation and modification of synonym terms, see Synonyms and Create synonyms.