Prevent numbering gaps

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • By default, numbers are generated every time a new record is created.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    When records are created but not saved, a gap in the numbering is created. You can prevent these numbering gaps by generating numbers only when records are saved.

    Procedimento

    1. Navigate to All > System Properties > System.
    2. Set the property Assign a task number only upon insert (prevents unused numbers), glide.itil.assign.number.on.insert, to true.
      Nota:
      If an insert is aborted, it still consumes a new task number, leading to gaps in the sequence.
    3. Click Save.