Manage subscriptions in an on-premise installation

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Download licensing and usage definition data to view and manage subscriptions for your on-premise installation.

    Antes de Iniciar

    Role required: customer_admin or partner_admin

    Por Que e Quando Desempenhar Esta Tarefa

    You can view and manage entitlements for an on-premise installation by uploading entitlement information. An automated workflow is available through the Now Support portal to request the necessary licensing and usage definition data.

    Licensing and usage definition data can only be requested for production, sub-production, and demo instances. Development instances aren't supported.

    Nota:
    Account-level entitlements aren’t available in an on-premise installation. To calculate entitlements across all your instances, you must log in to each individual instance to gather entitlement data and then aggregate the totals.

    Support for managing subscriptions in an on-premise instance is available starting in Yokohama and higher.

    Procedimento

    1. Log in to Now Support.
    2. Navigate to Automation Store > Service Catalog > Instance Management.
    3. Find and select Request On-Prem Licensing Information.
    4. Select your company.
      If there are no child companies, the parent company is selected by default and the field is read-only.
    5. Select an instance whose data you want to request.
      Only on-premise instances for the Yokohama family release and above can be selected.
    6. Select Submit.
    7. Open a case with Customer Service and Support.
    8. Request assistance from Customer Service and Support with uploading entitlement data for your on-premise installation.

    Resultado

    You receive an email when the request has been processed.

    O que Fazer Depois

    After the request has been processed, view on-premise licensing requests to download the data.

    View on-premise licensing information requests

    After a request for on-premise entitlement data is processed, you can find and download the data through Now Support.

    Antes de Iniciar

    Role required: customer_admin or partner_admin

    Procedimento

    1. Log in to Now Support.
    2. Navigate to Automation Store > Service Catalog > My Licensing Requests.
    3. From the completed licensing request, download the attached XML or JSON files.

    O que Fazer Depois

    Import the entitlement data to your on-premise instance.

    Import on-premise entitlement data

    Import entitlement data for your on-premise instance to manage subscriptions for the instance.

    Antes de Iniciar

    Role required: admin sn_sub_man.admin, or usage_admin

    Procedimento

    1. From the instance whose data you downloaded, navigate to All > Subscription Management > Import Entitlement Data.
    2. Upload the zip file as an attachment.
      If your instance doesn't enable zip files to be uploaded, attach the contents of the zip file instead.
    3. Select Process.

    Resultado

    A few minutes after the state changes to "Processed," the data in the Subscription Management dashboard can be refreshed. If there are scheduled jobs running or queued, it might take longer for the Subscription Management dashboard to refresh.