Configure Application Insights thresholds

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure conditional thresholds to trigger an alert that notifies you when one or more metrics, such as response time, is outside of the desired range.

    Antes de Iniciar

    Role required: sn_app_insights.admin or admin

    Starting with the Zurich release, Application Insights is no longer deployed, enhanced, or supported. It is recommended to evaluate the Monitoring instance health with Instance Observer product available with the ServiceNow Impact packages. Work with your Account team to review Impact packages.

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Procedimento

    1. Navigate to All > Application Insights > Application Insights.
    2. Select Thresholds.
    3. Select New.
    4. Enter a name.
    5. Select a metric.
    6. Select an operator.
    7. Enter a value in the Threshold field.
    8. Enter the number of minutes in the Sustained for (min) field.
    9. To add an additional metric, select and.
    10. To add an alternate metric, select or.
    11. Select Save.
    12. To edit a threshold, select it from the Thresholds list.
    13. Edit the threshold and select Save.
    14. To create a trigger action, select the threshold from the Thresholds list and from the ellipsis, select Create flow.
      The ServiceNow® Workflow Studio opens with a default template in place. For more information about configuring triggers, see Configure Application Insights threshold triggers.
    15. To delete a threshold, select it from the Thresholds list and from the ellipsis, select Delete.
    16. To create a new threshold based on an existing threshold:
      1. Select the existing threshold from the Thresholds list.
      2. Edit the name and other values.
      3. From the ellipses, select Insert and Stay.

    Resultado

    The threshold is listed on the Thresholds tab and is shown as a horizontal dotted red line on the associated graph.