Viewing all product subscriptions in Subscription Management
View all the product subscriptions that you've purchased in Subscription Management.
Key benefits
- View a complete list of your purchased subscriptions.
- View details for product subscriptions on your current instance, including purchase information and usage history by selecting the product name.
- Stay in compliance by monitoring the subscription allocation values in the Status column.
Accessing all your product subscriptions
Access product subscription details on the Subscriptions tab by navigating to or .
Subscription types
Identify which type of subscriptions you have and whether to allocate subscriptions manually by viewing the values in the Type column.
- Per-User
- Provides entitlements to users according to their assigned roles and associated access rights. You allocate per-user subscriptions manually by adding groups with metered roles or access rights to a product subscription. Subscription Management helps you with the allocation process by recommending groups based on their role assignments.
- Unrestricted User
- Provides entitlements for an organization's number of active users regardless of their role assignments. An active user is any user whose record in the Users [sys_user] table has a value in the User ID field and has the Active field set to true.
- Capacity
- Automatically tracks measured units, and counts of transactions, records created, or resources managed such as devices, software, or nodes.
- Unlimited
- Provides entitlements for active users, with no limit to the number of users that can be allocated. An active user is any user whose record in the Users [sys_user] table has a value in User ID field and has the Active field set to true.
- Display Only
- Displays information. This type of subscription doesn't support allocation.
Subscription start and end dates
Plan for future purchases and keep your subscriptions current by monitoring the start and end dates for each of your product subscriptions.
Subscription status
Determine whether your subscription allocations are in compliance by viewing the values in the Status column.
- Compliant
- The number of allocated subscriptions is below the number of purchased subscriptions.
- Near capacity
- The number of allocated subscriptions exceeds the threshold for your instance. You define the threshold on the Settings tab.
- Even
- The number of allocated subscriptions equals the number of purchased subscriptions.
- Over-allocated
- The number of allocated subscriptions exceeds the number of purchased subscriptions.
- Account-level only
- The subscription allocation status isn't calculated. Only applies to Creator Plus products.
Missing subscriptions
Purchased subscriptions might not appear on the Subscriptions tab for one or more of the following reasons:
- All subscription services that you have purchased might not appear because Subscription Management does not yet allow management of some subscription services.
- Self-hosted instances don't receive subscription information. Contact your account manager for assistance.
- Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.
- Subscription data might not yet have arrived. The data is downloaded daily.