Configure crawl settings for a Zoom external content connector

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Specify the content types you want your Zoom external content connector to retrieve.

    Antes de Iniciar

    A ServiceNow AI Platformconnector admin must have already created the Zoom external content connector that you want to configure crawl settings for. To learn about this procedure, see Create a Zoom external content connector.

    Role required: sn_ext_conn.xcc_admin

    Por Que e Quando Desempenhar Esta Tarefa

    This task is optional. By default, the Zoom external content connector crawls all webinars and meetings found in its specified source system and sends their searchable content and metadata to AI Search for indexing. You only need to perform this task if you want the connector to exclude content from webinars or from meetings.

    Content is only retrieved from the source system if it passes all of your configured crawl setting filters. If any crawl setting filter excludes a content item, the external content connector doesn't retrieve it.

    Importante:

    By default, each external content connector can index up to oneten million (1,000,00010,000,000) content items from its source system. When a connector exceeds this limit, it continues to crawl the source system, but only sends content item deletions and updates to AI Search for indexing, ignoring new content items. The connector logs an error message for every 10,000 content items it crawls beyond the indexing limit.

    When a connector's indexed content item count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit. If the connector reaches the indexing limit, an error message appears in its UI.

    External content connectors that support user permissions crawls can retrieve up to five hundred thousand (500,000) users.

    If one of your connectors reaches the content indexing limit, you can update its crawl settings and file inclusion/exclusion filters to reduce the number of content items it retrieves. Alternately, if you need a connector to index more than 1,000,00010,000,000 content items or to retrieve more than 500,000 users, you can create a Customer Service and Support case at https://support.servicenow.com/now to request a limit increase for the connector.

    Procedimento

    1. Navigate to All > External Content Connectors > External Content Admin Home.
    2. In the Connectors list, select the record for the Zoom external content connector whose settings you want to modify.
    3. In the connector editor's Settings tab, select Crawl settings.
    4. Select the options for the webinar content types that you want the connector to retrieve searchable content and metadata from.
      Past webinars
      Select this option to index searchable content and metadata from completed webinars.
      Index only transcriptions
      Select this option to only index searchable content from webinar transcripts. This will ignore content and metadata from webinar agendas, summaries, and question and answer sessions. Webinars without transcripts will have no content or metadata indexed.
    5. Select the options for the meeting content types that you want the connector to retrieve searchable content and metadata from.
      Past meetings
      Select this option to index searchable content and metadata from completed meetings.
      Index only transcriptions
      Select this option to only index searchable content from meeting transcripts. This will ignore content and metadata from meeting agendas, summaries, and question and answer sessions. Meetings without transcripts will have no content or metadata indexed.
      Nota:
      If you deselect both Past webinars and Past meetings, the connector won't retrieve any searchable content or metadata from your Zoom source system.
    6. Select Save and validate.

    Resultado

    The Zoom external content connector is updated with your modified crawl settings.

    O que Fazer Depois

    To retrieve content from your Zoom source system using your modified crawl settings, create and run a one-time content crawl for your Zoom external content connector. To learn about creating and running one-time content crawls, see Create a content crawl for an external content connector.