Integrate inbound events

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • This example illustrates how to create a notification from an inbound JSON request.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    When complete, you will be able to:

    • Send a JSON request to the [imp_notification] web service import set with the JSON processor
    • Create a new import set in the [imp_notification] table in the instance using data from the JSON request

    The following example steps assume you have your own demonstration instance.

    Procedimento

    1. Activate the JSON Web Service plugin.
    2. Install the RESTClient Firefox plugin.
    3. Open the RESTClient.
    4. Create the following JSON request.
      • Method: POST
      • URL: http://<instance name>.service-now.com/imp_notification.do?JSON
      • Headers: Authorization: Basic
      • Body: 
        {"sysparm_action":"insert","message":"this is an event","uuid":"abc"}
      The REST JSON request
    5. Click Send.
    6. Navigate to Response > Response Body (Raw).
    7. Verify that the instance sends back a response with a sys_id.
      The REST response
    8. Login to your development instance.
    9. In Navigation filter, enter imp_notification.list.
    10. Verify that the import set table has an event matching your JSON request.
      REST import set table