Now Assist in Catalog Builder

  • Release version: Xanadu
  • Updated September 30, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    ServiceNow® Now Assist in Catalog Builder enables you to efficiently create and configure catalog items by providing simple text inputs. This AI-powered tool generates detailed catalog items, including descriptions and question labels, streamlining the catalog creation process within the Service Catalog.

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    This feature leverages machine learning to assist with item generation, but customers should apply human oversight to ensure accuracy and appropriateness for their specific use cases, especially in sensitive industries.

    Key Features

    • Catalog Item Generation: Create catalog items easily by describing them in text, with Now Assist automatically generating detailed fields and labels.
    • Configuration: Install and configure the Now Assist in Catalog Builder application to tailor its behavior for your environment.
    • Refinement: Refine generated short descriptions and detailed descriptions to meet your organizational standards before publishing.
    • Data Handling and Privacy: Inputs and outputs are processed according to ServiceNow’s policies, with options for customers to opt out of data collection.
    • Availability Considerations: Some features and model providers may be restricted based on geographic region, data center compliance standards, or regulated markets. Customers should verify availability for their environment and check for updates in future releases.
    • Support and Troubleshooting: Access known error articles and contact Customer Service for assistance.

    Practical Considerations for ServiceNow Customers

    • Be aware that AI outputs may not always be fully accurate or complete; human review is essential before deploying catalog items.
    • Check for the availability of Now Assist features in your region and compliance environment to ensure compatibility.
    • Understand that data used by Now Assist is transferred to centralized ServiceNow environments and possibly third-party cloud providers under strict compliance policies.
    • Leverage the reference documentation for detailed information on configuration properties and required roles to optimize use.

    Next Steps

    • Explore the Now Assist in Catalog Builder application to understand how it can accelerate catalog item creation.
    • Configure the application according to your organizational needs and compliance requirements.
    • Begin generating and refining catalog items to populate your Service Catalog efficiently.
    • Utilize available support resources for troubleshooting and updates on model provider availability.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.