CSDM implementation stages — Fly

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of CSDM implementation stages — Fly

    The Fly stage marks the completion of the Common Service Data Model (CSDM) implementation process. At this stage, your organization has implemented most or all foundational components of the CSDM framework, enabling advanced management and rationalization of business applications, services, and data. The Fly stage provides the groundwork for leveraging Application Portfolio Management (APM), Service Portfolio Management, and IT Service Management (ITSM) capabilities within ServiceNow.

    Show full answer Show less

    Key Capabilities Enabled

    • Application Portfolio Management (APM): Use APM capabilities to evaluate and optimize spending on business capabilities, determining if current investments are appropriate or require adjustment for emerging capabilities.
    • Service Portfolio Management: Rationalize business services and offerings by assessing spending and alignment with evolving business needs.
    • IT Service Management (ITSM): Enhance service request workflows by linking service offerings to catalog items and automating subscription data population, utilizing the request catalog (not a CMDB table) for streamlined service requests.
    • Business Service Management: Manage business services effectively when your environment includes configuration items (CIs) across CSDM domains.
    • Information Portfolio Management: Identify and manage data types used by business applications through the Information Object table, including sensitive data such as PII, PCI DSS, and HIPAA data.

    Essential Tables and Components

    The Fly stage involves working with several critical tables and components that finalize your CSDM implementation:

    • Business Capability table [cmdbcibusinesscapability]: Captures high-level capabilities supporting your organization's business model or mission.
    • Information Object table [cmdbciinformationobject]: Records asset information related to data used by business applications, forming part of the information portfolio linked with data domains, databases, and catalogs.
    • Business Service Portfolio table [serviceportfolio]: Represents your collection of business services.
    • Business Service table [cmdbciservicebusiness]: Contains services classified explicitly as business services.
    • Business Service Offering table [serviceoffering]: Details offerings classified as business services.

    Note: Some classes implemented at this stage are logical CIs, which are not created via Discovery and require association with product models to support a product-centric management approach.

    Practical Considerations

    • The Information Object table may be implemented in an earlier stage depending on your business requirements.
    • The request catalog facilitates user service requests but is distinct from the CMDB and is detailed separately in Service Catalog documentation.
    • Completing the Fly stage enables comprehensive management of business capabilities, services, and information assets, providing a solid foundation for leveraging ServiceNow’s APM, Service Portfolio Management, and ITSM functionalities.

    When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process.

    Benefits of the operations that you perform in the Fly stage

    The Fly stage is a foundation for using APM capabilities
    You can use APM capabilities to rationalize your business applications. Ask questions such as the following:
    • Are you spending too much on your business capabilities?
    • Are you spending too little on your business capabilities?
    • Should you increase the amount you spend on emerging business capabilities?
    The Fly stage is a foundation for using APM with Service Portfolio Management capabilities

    You can use APM with Service Portfolio Management capabilities to rationalize your business services and related offerings. Ask questions such as the following:

    • Are you spending too much or too little on services?
    • Are you spending too little or too little on services?
    • Are they the right services compared to emerging capabilities?
    The Fly stage is a foundation for using ITSM capabilities

    You can use the request catalog to relate a service offering to a catalog item. You can also enhance the request workflow to automatically populate the “Subscribe by” table. Catalogs are described in detail in Service Catalog.

    Note:
    The request catalog is not a CMDB table.
    The Fly stage can hep you to manage business services
    If your environment has a combination of CIs from each of the CSDM domains, this stage provides away to manage business services.
    The Fly stage is a way to identify the types of data that may be contained in or used by your business applications
    The information object table helps you see what's in your information portfolio.

    Tables that you work on during the Fly stage

    You reach the fly stage after you have accomplished all or most of the earlier stages.

    Tables that you work on during the Fly stage.

    Note:
    Some of the classes that you implement in this stage are logical CIs. Logical CIs aren’t created through Discovery, so their Model ID values might not refer to product model (application model, service model, or software model) records. To help you to migrate to a product-centric management paradigm, each instance of a logical CI should be associated with a product model. See Auto-generate product models for logical CIs.
    The fly stage completes the remaining aspects of CSDM framework:
    Business capability table [cmdb_ci_business_capability]

    A business capability is a high-level capability that supports a business model or fulfills a mission for your organization.

    Information object table [cmdb_ci_information_object]

    You capture asset information as information objects. You can connect the information objects to your business applications to create an application portfolio that you can use at any time.

    You can use the Information Object table to identify the types of data that a business application uses, including highly sensitive data such as:
    • Personally Identifiable Information (PII)
    • Payment Card Industry Data Security Standard (PCI DSS) data
    • Health Insurance Portability and Accountability Act (HIPAA) data
    Information objects are part of the information portfolio. The information portfolio links to the following data:
    • Data Domains: Total number of records in the Data Domain table [sn_apm_data_domain].
    • Information Objects: Total number of records in the Information Object table [cmdb_ci_information_object].
    • Database Instances: Total number of records in the Database Instance table [cmdb_ci_db_instance].
    • Database Catalogs: Total number of records in the Database Catalog table [cmdb_ci_db_catalog].
    Important:
    You might need to implement the Information object table [cmdb_ci_information_object] as part of an earlier stage. Your business requirements determine the right stage for implementing the table.
    Request catalog

    Users request services through the request catalog. The request catalog is not a CMDB table. Catalogs are described in detail in Service Catalog.

    The fly stage includes these components:
    • Business service portfolio table [service_portfolio]
    • Business service table [cmdb_ci_service_business]; (service classified as a "business service")
    • Business service offering table [service_offering]; (service offering classified as a "business service")