Quizzes
Summarize
Summary of Quizzes
Quizzes in ServiceNow are structured questionnaires designed to assess users' knowledge on various subjects. Built on the assessment engine, quizzes share features with assessments and surveys, allowing scoring of individual questions and calculation of an overall score based on correct answers. They support categorization of questions assigned to specific users and enable weighting of questions or categories to influence scoring.
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Activation of quizzes requires a system administrator, who can create quizzes for any purpose and assign them to one or multiple users. Quizzes can include both scored questions, which affect the final score, and unscored questions, which capture opinions or other data but do not impact scoring.
Key Features
- Categories and Assignments: Quizzes contain categories representing themes of questions. Each category can be assigned to different users who answer only those questions.
- Weighted Scoring: Both questions and categories can be assigned weighting values to emphasize their importance in the overall score calculation.
- Question Types: Scored questions include data types such as Checkbox, Choice, Duration, Likert Scale, Numeric Scale, Template, and Yes/No. Unscored questions capture opinions or dates and do not affect scores.
- Dependent Questions: Questions can be configured to appear conditionally based on responses to prior scored questions, allowing deeper data collection when needed.
- Notifications: The system can send email notifications to quiz recipients, their managers, and quiz managers for assigned quizzes, quizzes reaching 50% of allowed duration, and overdue quizzes.
- Roles and Permissions: No special role is required for users to take assigned quizzes. The assessment administrator role allows full quiz administration, while the admin role includes broader access and configurations.
Key Components and Definitions
- Quizzes: Containers for questions with settings for duration, state, notifications, and introductory content.
- Categories: Groupings of questions within a quiz, each assigned to specific users and weighted for scoring.
- Questions: Individual items within categories that can be scored or unscored and have various data types and weights.
- Category Users: Users assigned to answer questions within specific categories.
- Templates: Predefined rating scales (e.g., Satisfaction scale) used to standardize answers across questions.
Practical Benefits for ServiceNow Customers
Using quizzes enables ServiceNow customers to efficiently evaluate user knowledge through targeted, customizable questionnaires with flexible scoring and notification options. This functionality supports training validation, compliance checks, and knowledge assessment within an organization, all managed through roles that maintain security and administrative control.
Quizzes are questionnaires that you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.
Each question is scored, and the overall score indicates the percentage of questions the user answered correctly. A quiz may have categories of questions that are assigned only to some users. You can assign weighting values to individual questions or categories of questions that make them more or less important when calculating the overall score. Quizzes require activation by a system administrator.
- An administrator can create a quiz for any purpose and assign it to a single user or multiple users.
- A quiz can contain one or more categories of questions. Each category can be assigned to users who answer only the questions in that category.
- The system can send email notifications to these users:
- Recipients: The recipient can receive notification of an assigned quiz, a quiz whose allowed duration is at 50%, and a quiz that is overdue.
- Recipient's manager: The recipient's manager can receive notification when a quiz is overdue.
- Quiz manager: The quiz manager can receive notification of an overdue quiz that is assigned to them.
- Quizzes can contain questions that are scored or not scored. Unscored questions assess
opinions or involve dates and are not counted in the final score. Scored questions specify
correct answers and are scored either as 0% or 100%. You can apply a weighting scale to scored
questions to establish their relative importance. You can designate questions with these data
types as scored questions:
- Checkbox
- Choice
- Duration
- Likert Scale
- Numeric Scale
- Template
- Yes/No
- A quiz question can be dependent on the response to any scored question. For example, you can create a dependent question requesting additional information that appears only if a recipient answers No to a specific question.
Important terms
The quiz application involves several terms.
| Quizzes | A quiz contains information such as duration, state, and notification controls and lists the existing categories. Text fields on the quiz form allow an administrator to create introductory content and end notes that are displayed to the recipient. |
| Categories | A quiz category represents a theme for quiz questions. Each category contains one or more questions and names the recipients for the questions in that category. By default, the system creates one category with the same name as the quiz. You can create additional categories as needed. Categories can be weighted higher or lower to determine the importance of that category in the overall score. |
| Questions | A quiz question is a question configured for a category and sent only to the users for that category. Questions have a wide variety of data types and can be individually weighted higher or lower. Questions may be scored or unscored. |
| Category user | A category user is the recipient of questions for a specific category. You can select different users to answer the questions for each category. |
| Templates | A template is a question data type that provides reusable rating scales for answers to questions. For example, the answer template named Satisfaction contains a satisfaction scale ranging from Very Satisfied to Very Dissatisfied. |
Quiz roles
The Quizzes application uses these roles. No role is required to take quizzes that are assigned to you.
| Role Title [Name] | Role Description |
|---|---|
| assessment administrator [assessment_admin] | Can administer the Assessments application and all quiz records. Can access all the
modules of the Assessments application. Note: The itil_admin role and the survey_admin role
contain the assessment_admin role |
| Administrator [admin] | Can access all aspects of the assessment and survey processes. Only administrators can modify survey notifications, create survey modules, and import surveys. |