Map a related article in Agent Workspace
Discover similar information across articles on a topic while viewing a knowledge article. You can manually map related articles or have the application automatically present related articles using machine learning (ML) algorithms.
Procedure
-
On the Related Articles form, fill in the fields.
Table 1. Related Articles form Field Description Active Option to enable the mapping to the related knowledge article. Related knowledge article Knowledge article that contains related information. You can click the search for record icon (
), to access the list of available knowledge
articles.Knowledge article Number of the knowledge article for which you are adding the related knowledge article. Order Order in which you want the article to appear in the Related Articles section on the Knowledge Management article view page. A lower value means that a knowledge article has the greater priority to appear in the Related Articles section. The default value is 100.